I booked 2 reservations at this location on line as the rate was a "steal". A bit after booking I called the reservation center as I had a few questions. Based on their information I decided to find accommodations else where and asked them to cancel my bookings. I was informed by the agent that my reservations were cancelled and I thought nothing else of it. Come to find out that my reservations were NOT cancelled and now I am being charged 2 nights for "no showing". I e-mailed the hotel to explain them the situation. The response from my grievance was disguising. They did not address the matter at hand and it was not even written in complete sentences. I asked for my matter to be escalated to the hotel management and it has been about 4 weeks and STILL no response.
I feel the hotel and their reservations team has tricked me and is now trying to point blame on each other. The worst part is that my matter is not being resolved.
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- Also Known As:
- Country Inn And Suites Nyc In Queens
- Country Inn & Suites Nyc In Queens Hotel Long Island City
- Country Inn & Suites By Carlson, New York City In Queens Long Island City