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“Great Location--Great Value” 4 of 5 stars
Review of Country Inn & Suites NYC in Queens

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Country Inn & Suites NYC in Queens
2.5 of 5 Hotel   |   40-34 Crescent Street, Long Island City, NY 11101   |  
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Ranked #16 of 23 hotels in Long Island City
Milwaukee WI USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
36 helpful votes 36 helpful votes
“Great Location--Great Value”
4 of 5 stars Reviewed November 11, 2013

We would be considered well-traveled--both in the US and abroad. We have stayed in all classes of hotels, apartments, and/or B & Bs and I very seldom write reviews but I always read reviews at tripadvisor about hotels, restaurants, and things to do. The negative comments I read in reviews about this hotel need to be addressed.

First and foremost is the great LOCATION. There are three subway stops(7 different lines) within a 10 minute walk from the hotel. A short 10-15 minute ride and you are at Times Square or Grand Central. Be ready for climbing many steps and crowded trains. True the neighborhood is not Park Avenue but we felt safe returning late to the hotel after Broadway plays. Ate all of our meals in Manhattan. Selections around the hotel are few and unappealing. As mentioned in other reviews, there is a gas station/convenience store next to the hotel, at which you can purchase snacks, drinks, etc.

Talk about great VALUE. We booked this room 6 months in advance and got a senior rate of $117/night. For that we had a huge room with a king-size bed. The room was clean, bathroom was more than adequate, and the room was well appointed. Heating/Air conditioning system worked fine. House keeping staff did a great job keeping the room clean and tidy during our five night stay. Room was extremely quiet. We felt like noone else was in the hotel. True we had no view--but for the price I did not expect a view.

Another feature that makes it a great value is the included breakfast. To me, fresh fruit (banannas), yogurt, coffee, tea, juices, cereals, bagel and cream cheese, pastries, donuts, waffles, kaiser rolls, etc are perfectly acceptable. I never tried the two hot dishes--usually potatoes and an egg dish--they were unappealing. Judging by the amount of food consumed in the breakfast room and also the amount of food leaving the room in plates wrapped with napkins, I would say the breakfast is very popular. The breakfast room gets crowded between 8-9 AM but waits seemed to be minimal. Remember the breakfast is INCLUDED.

All of our interactions with the staff were positive. The lobby staff acted in a professional manner, were courteous and provided assistance when asked, during the check-in and check-out process. Priniting out boarding passes prior to departure went smoothly. I do not know what they should have done differently.

Would I stay in this hotel again? Definitely. Would I recommend it to my friends and relatives? Definitely--and that is the highest compliment I can make.

Room Tip: We stayed in a 01 room. At the end of the hallway--very quiet. Did not face the street. No view on...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
Toronto, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2013

We booked two rooms at a great value of $140/night Oct. 22-25, 2013. Super close access to La Guardia and one stop by metro into Manhattan and for the price you can't be the location.
From hotel it's a block away to the metro and then one stop into Manhattan (3 minute train ride) with very accessible trains everywhere.
Arrived to a fully booked hotel around 9am to unhappy employees and room not ready (which we were ready for), but no luggage room and was told luggage could be kept in lobby with no security or tag system. We didn't like the idea, but they were there on our return. At checkin we were embarrassed for the rude behaviour the customer in front of us received and it took too long with only one person on the desk.
Rooms clean but with a strong disinfectant odour and a great city view.
Breakfast was good with enough options but another server was needed.
Overall the hotel did its job but don't expect friendly service. Our only complaint was the front desk staff was unfriendly and not welcoming.

Room Tip: Ensure you ask for a top floor room (7th or 8th) facing the city and away from elevator.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Top Contributor
74 reviews 74 reviews
50 hotel reviews
Reviews in 50 cities Reviews in 50 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 31, 2013

We stayed here for the last week of September, checking in on a Monday around 5pm. We’re Club Carlson members, and the only room they could give us was a room in the basement where all the housekeeping was. We were not really impressed but they told us we could move in the morning, and they’d move our bags and everything for us, which they did. Our next room was on the 2nd floor, no view or anything, and actually smaller than our basement room!

Regardless the room was fine, no problems with it. There are 3 different subway stations about 5-10mins walk away to get into the city. Though even though staying on Long Island City is a cheaper deal than staying in Manhattan, I probably would not do it again, as if you wanted to come back to the room in the afternoon/prior to dinner, it was very time consuming.

The hotel offers free wifi which worked fine, and also free breakfast, which was not up to Country Inn & Suites standards. I have stayed at various other Country Inns and the breakfast each day has always been varied in the hot food they offer, i.e. one day it would be bacon, the next sausage patties etc..., but here is was the same options every day, and was not very enjoyable.

The hotel was good, the price was great for NYC, I would stay again if I could not get a deal in the city.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Salt Lake City, Utah
1 review
2 of 5 stars Reviewed October 31, 2013

My boyfriend and I recently went on a vacation in New York and decided to stay at this location as it was much more cost effective than anything in Manhattan. My boyfriend works for Carlson hotels locally and we were shocked at how many issues we encountered.

First of all, most of the hotel rooms have King sized beds. Which would be fantastic, if this hotel had King sized sheets. The bottom sheet stopped at least 12 inches from the foot of the bed, and the top sheet barely made it over the edges. We were forever twisted and without sheets at all during the night as there was not enough to cover the area of the mattress. The duvet had a hole with no closure at its bottom and didn't have a closure, so the insert would slide completely out every night. Over and over we asked to have our bed re-made and specifically asked if they had King size bedding. Over and over we were told they did and they would have our bed redone. We eventually took this matter to a manager who basically told us "well, that's the way it is" and refused to offer any type of apology, solution, or compensation. I was appalled.

The bedding was the biggest issue other than the lack of customer care, but the hotel in general is dirty. Blood stains and hair on sheets and towels, leftover soap on the walls of the shower, the elevators (there are only 2 in the entire building, both of which are constantly held by housekeeping staff.) And it snowballs from there.

We lost sleep and thus lost time in the city and enjoying our vacation. Next time I'll know to spend a larger amount at a hotel in Manhattan where I know hotels keep the standard. This hotel was definitely not up to par.

Room Tip: Stay somewhere else.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, online customer support at Country Inn & Suites NYC in Queens, responded to this review, November 6, 2013
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We also apologize for the situation with the sheets in the room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 29, 2013

We stayed here for 9 nights, great value for the price. The hotel is only 2 blocks from subway and you can be in Time Square in less than 20 min or change the subway line and go to anywhere. The breakfast area is very small so, you may have to wait to sit. Internet is not that reliable but works. I do recommend if you want save some money while in NYC.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 28, 2013

We Booked in having booked through hotel several months in advance, one bed a sofa bed had not been made up, I had to ask for bed clothes. Receptionist on check in was difficult he really couldn't care less.Almost impossible to speak to GM, despite continually trying too. A previous guest had been sick in the room, house keeping had not cleaned well, room had bad smell and floor still wet where sick had been. They did shampoo floor after I complained but carpet was wet all day so we had to avoid using the room. You had to fight for a seat at breakfast weather at 7am or 9am, there is simply not enough seating. There is a complete lack of customer awareness at this Hotel.

Although part of Carlson hotels, it has been a bad experience the most frustrating part was the attitude of the staff.

Room Tip: Yes choose another hotel.
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  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, online customer support at Country Inn & Suites NYC in Queens, responded to this review, November 6, 2013
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 24, 2013

Good news is trains are very near and location is close to Manhattan. Rooms are very small but were clean. Had no secure area to check bags for day just stacked in lobby. I don't know how they could accept the liability. Gold member and got no benefit from that. I guess the hotel was adequate but I expected a little more for the price.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites NYC in Queens

Address: 40-34 Crescent Street, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #16 of 23 hotels in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites NYC in Queens 2.5*
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Also Known As:
Country Inn And Suites Nyc In Queens
Country Inn & Suites Nyc In Queens Hotel Long Island City
Country Inn & Suites NYC In Queens Long Island City, New York

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