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“I would pass” 2 of 5 stars
Review of Country Inn & Suites NYC in Queens

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Country Inn & Suites NYC in Queens
2.5 of 5 Hotel   |   40-34 Crescent Street, Long Island City, NY 11101   |  
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Ranked #16 of 23 hotels in Long Island City
San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
“I would pass”
2 of 5 stars Reviewed April 7, 2013

The Breakfast dining room is very dirty. I assume if they can't keep the dining room clean, the kitchen is probably worse. I don't eat breakfast here even though it's free.

The first room they put me in was in the basement with a high window facing the front sidewalk. People on the sidewalk can look right down into the room. The carpet is heavily stained.

I tried to check out early and go to do a different hotel but they wouldn't let me out without charging me for the entire reservation. Even though they were booked solid and had no other rooms available.

After several days someone finally checked out and they moved me to a better room. The carpet has cigarette burns and the furniture is stained, but it's luxurious compared to the basement.

Location is very convenient to 7 train and a safe walk. It's also a quiet neighborhood for NYC.

Room Tip: If they hand you a room key in the 120's hand it back because it's in the basement.
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites NYC in Queens, responded to this review, April 11, 2013
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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996 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Indian Trail, NC
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 5, 2013

I recently stayed at this hotel over the Easter weekend. The room was very nice and clean. The front desk employees were very nice and helpful. This hotel is only about a block and a half from the Queensboro Plaza subway stop-they will tell you there is another stop but it is further away. The breakfast was wonderful as well. Parking was just past the hotel but a good deal for the area. The hotel was great for the price. Neighborhood looks a little questionable but we had no problems as a group even at midnight. I would recommend this hotel for anyone. The only thing I would say is get a room away from the elevator because it is loud.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2013

ive been so impressed by the hotel management. the staffs are really friendly and courteous, the location is very convenient if you travel to midtown of manhattan. i highly recommend the hotel. they offer very good breakfast with your deal.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 25, 2013

We were there just for the weekend. We got the "I Love NYC" Suite, came with a king sized bed and a whirlpool. I was impressed to find the room very clean and the staff very helpful. The parking situation was a bit stressful, but we luckily found street parking. The neighborhood from the outside looks a bit dirty and grimmy, but I in no way felt unsafe. The gas station next store was awesome, had anything you could want. I would defiantly recommend this hotel and go back.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 22, 2013

I Stayed here for 2 nights. The room was not exactly the cleanest in the world. The shower wall had all kinds of marks and some stains. The next day after I checked in, i saw that my account was billed 2 times (one for each night of my stay, and also a charge for incidentals on one of the days) I went to the front desk to inquire about this and i was told that these charges would be reconciled after i check out. I checked out and one day later i see a charge for my stay (which was the normal price) but they failed to remove one of the night charges they previously charged me with, and told me that it would be adjusted when i checked out. This caused my debit card to be overdrawn, and in the hole. When i contacted the customer care line they told me they do not have access to billing information, and that i would need to call the hotel. I called the hotel and asked to speak with a manager, and i was put on hold for 10 mins and disconnected. I am very dissatisfied with my stay at this hotel. Not only was the room dirty, but now I have to fight to have a charge lifted off my card because of how they bill customers. I am currently looking to contact the Better Business Bureau about this matter.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Care at Country Inn & Suites NYC in Queens, responded to this review, April 2, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
We also appreciate you bringing the billing matter to our attention. We understand the inconvenience an unexpected charge can cause.

Please feel free to contact us at CCare@carlsonrezidor.com if we can assist you. ~Dana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 19, 2013

We booked this as we were looking for somewhere reasonable to stay in New York and did not want to pay Manhattan prices. We secured a good rate for the three nights.
We found the hotel very easily with it being just a few minutes walk from the subway. The subway will bring you into midtown in less than 10 minutes. The area around the subway can intially seem a bit intimidating but to be honest it was perfectly safe and it is always good to see different parts of the city anyway. There is a reasonable choice of shops to pick up sandwiches etc and the petrol station next to the hotel is great for drinks and snacks.
Check in was quick and friendly.
The room was good, clean and enough space for the two of us.
The free breakfast was great with a good choice and some tasty bagels.
The reception staff were reasonably but not over friendly.
We used the luggage storage facility and also the free internet access.
All in all a really good choice if you want something at a reasonable price and are happy to take the short subway ride into Manhattan.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waltham
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 17, 2013

I just returned from a stay at the Country Inn & Suites in Queens. I was with my two teenage daughters, our teenage cousin and her Mother. We stayed in a two room suite. The suite had a king size bed on the bedroom and a futon in the living area. When I booked the information page said we could request a roll away, so that was the plan to accommodate all five of us, but when we got there they said it wouldn't fit in our room. They did say we could squeeze it in if we wanted, but it was another $25.00, which I don't recall seeing a notation for a charge when I booked, but that isn't a big deal, it isn't unusual to have to pay for the rollaway. But we decided not to stuff a rollaway in the room. We made it work for the one night, but next time we really will need two rooms. The futon angled toward the floor so it was difficult for two people to sleep on it, and sleeping with my two teenagers in a king sized bed is not something I want to do for more than one night! The room was not the cleanest, I made the mistake of looking under the futon and a kids football was under there, which tells me it hasn't been cleaned under there from the last guests, or perhaps from the last few guests. The closet had just one sheet for the futon and one blanket and one pillow. We called down to get another sheet, blanket and pillow and we were promptly brought up one additional sheet, no mention of another blanket or pillow and I was to tired to ask again. There were a few extra pillows on the king bed, so they used one blanket (scratchy blanket) and one of our pillows and we made due. We would ask not to have this room again, we were near the elevator and you could hear it loudly all night. The bathroom was good size and clean. Our experience with the staff was good, they were kind and pleasant. No issues there. We couldn't check in when we got there and had to wait until the actual check in time, no big deal. I had prepped my kids not to pack one single item that they would be upset about losing. I had read on other posts about things disappearing from rooms, and that they allowed you to store luggage in the lobby prior to check in but it was not secure. That is the truth, it is not secure, but we didn't pack anything we couldn't part with easily, so it was fine for us. Breakfast was meager, and packed, but we got enough to get us through the morning. And there is a Dunkin right near the subway entrance, so I was able to grab a coffee when we headed into the heart of the city. That is the real gem of this place. It was manageable for me to drive to, there is a parking lot nearby that you can pay $15 to park for 24hrs, and the subway is two blocks away and three stops and you are in Times Square. You get what you pay for. We got a great rate at a place that was convenient to accommodate 5 of us on our annual trip to take in a Broadway show. We will likely return to this property again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites NYC in Queens

Address: 40-34 Crescent Street, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #16 of 23 hotels in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites NYC in Queens 2.5*
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Also Known As:
Country Inn And Suites Nyc In Queens
Country Inn & Suites Nyc In Queens Hotel Long Island City
Country Inn & Suites NYC In Queens Long Island City, New York

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