This is a nice hotel in a great location. Just a block from the subway into Manhatten, and just two stops from Times Square. The room was clean, and the bed comfortable. The room was a pretty standard size for NYC. Desk was not overly friendly, but very helpful when asked. Would stay here again when traveling to the city.

Me and my partner spent 4 days here, it was a good hotel with a good position thanks to the underground station nearby the hotel which brings you in the heart of Manhattan in only few minutes. Rooms are spacious and comfortable with a good view over the Manhattan skyline. At the time of the booking the price was very competitive.

We booked this hotel for thanks giving holiday and we had a great surprise, the stay was really enjoyable. We also got a discount because I subscribed to Carlson’s Club before booking.
Room: really spacious, big bed, TV, microwave and fridge. We had a room at the 8th floor in the back of the building, so we had Manhattan view (amazing!). I think the acoustic was not so good, we could hear people talking from other rooms. But we could not hear any noise from the street. Great internet speed, included in the taxes.
Staff: really nice people! We arrived earlier than the check in time (1 pm and check in is at 3 pm), but our room was ready and they let us get in without costs. We also needed an extra bed for a friend that was in town just for one night and they could attend us.
Breakfast: great diversity of breads, muffins, cereals, and jelly (diversity such uncommon in American hotels!). I just missed more options of fruits, they just had bananas.
Location: really great location, you will not be in Manhattan, but you’ll be so close that it seems you’ll be in the island. There are 3 subway stations close to the hotel: 21 St-Queensbridge (F), Queensboro Plaza (N, Q, 7), and Queens Plaza (E, M, R). Queensboro Plaza is the closest, 2 blocks from the hotel. Surrounding area was ok, we did not have problems walking at night. There are a gas station at the street and some options of delis and small restaurants near Queensboro Plaza station.
I would stay again if I need, really close to Manhattan (without the high cost to be in Manhattan), comfortable room, and great breakfast.

Our family of five booked this hotel after searching for a "value for money hotel" that could sleep five, with reasonable access to Manhattan. The hotel has potential as it is close to the subway, was a good rate (given Manhattan prices) and had a reasonable breakfast included in the rate.

However, we faced a number of issues during our stay including unresponsive staff. Our request for a foldaway bed (requested when we booked 10 months ago and again on check-in) and for someone to look at our TV which was not working, appeared to be completely ignored. The bed never turned up and the TV in the bedroom did not work during our 7 night stay.

The lack of a foldaway bed, meant that our three children (including 2 teenagers) had to share the king bed. This might be fine for a night or so, but not great for a week's stay! It also meant that my husband and I had to sleep on the futon style bed in the living area - unfortunately we were near the very noisey elevator and combined with the paper thin door meant that we heard movement of people and the elevator most of the night.

The cleanliness of the room also left a bit to be desired. It wasn't the worst we have stayed in, but it certainly could have been better. We were however, happy with the cleanliness of the fitness room.

Overall, I would not stay in the hotel again but others may find that the cheaper cost of the room outweighs the disadvantages.