After checkin our room was not properly cleaned, used news paper on the sofa and on the desk, half empty coffee mug next to the TV. Trash still in all containers and left over food in the fridge. Bathroom not cleaned at all, everywhere visible creasy spots, used soap, shampoo and conditioner around the bathtube. Fresh towels were available.
Front desk not really helpful to change the situation! Room service was sent to our room, but she could not understand english at all and cleaned just the trash bins.
When we returned around 7pm the bathroom was still in a mess! And again the front desk only offered another room service at 9 pm, since nobody was available before that. Not attempt to offer us another room. We turned down the 9pm room service since we were too tired after a 9 hours flight.
This morning we approached the front desk again and pointed out that the bathroom has to be properly cleaned and all the used soap/shampoo from the previous guest.
But tonight we see the bathroom in the same mess! Except fresh towels nothing has changed! Again a complain at the front desk led to the answer that the next room service will be available after 9 pm!
Very disappointed service and quality from the Carlson Group I never experienced before in any other hotel and I do travel a lot.
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- Also Known As:
- Country Inn And Suites Nyc In Queens
- Country Inn & Suites Nyc In Queens Hotel Long Island City
- Country Inn & Suites By Carlson, New York City In Queens Long Island City