To whom this may concern,
Recently I stayed at the Country Inn and Suites Long Island City location with a business colleague of mine and I am sorry to report that the entire experience was dreadful. Our company is comprised of insurance adjusters who traveled MANY hours to New York to assist the victims affected from Superstorm Sandy.
Immediately at check-in, my colleague and I ran into problems with the staff at the front desk. Specifically, the name on my colleagues Driver's License read Richard as his name, but the staff would not accept his business credit card as the name on the card said Rick. Therefore according to the front desk staff the names did not match and they would not accept. My colleague finally paid with his personal debit card. The next morning I asked another attendant about the same who said that was ridiculous and that she never would have treated us like that.
The attitude and professionalism displayed by the hotel staff at the front entrance was deplorable, however due to thousands being displaced by Sandy, we had nowhere else to go. I think they used that to their advantage or we would have walked right out. Additionally, as many rooms located in and around New York City were being booked, I personally made an additional reservation that would have extended my stay for an additional three (3) days into the weekend. Fortunately, during that time before the weekend, I found another hotel, which was much closer to the disaster area, ultimately allowing me to assist more people as I did not have to make the 4 hour commute. Upon checkout, I was provided an invoice for my stay and verbal agreement from the front desk that they canceling my additional reservation.
In hindsight, I should have requested a cancellation number or asked for a copy of the cancellation reservation because the hotel never did follow up with their agreement and subsequently charged me for an additional 3 days even after I formally checked out of my room. I attempted to contact the hotel manager regarding the same, but to no avail as they never returned my calls.
In closing, I feel taken advantage of and was not even provided the courtesy of having the front desk or Country Inn and Suites management explain why they charged me for a room that I cancelled and did not stay in. This unfortunate event may very well be a "sign of the times" as this particular facility appears to be all about the money, not customer satisfaction. Let this serve as a warning to those traveling long hours or displaced by Superstorm Sandy to not be caught off guard when checking in or out of this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Carlson, Booking.com, Priceline, Hotels.com, Expedia, Agoda, Odigeo and Tingo so you can book your Country Inn & Suites NYC in Queens reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn And Suites Nyc In Queens
- Country Inn & Suites Nyc In Queens Hotel Long Island City
- Country Inn & Suites NYC In Queens Long Island City, New York