Let me start by saying that this hotel is a great choice for the size of the room and the price compared to hotels in Manhattan. We stayed at this location for 7 nights from June 12-19 with our twin teen daughters. Our room was a king suite with a separate bedroom with privacy door and a futon sofa that made into a bed in the living area. For NYC standards, this is a large room. We paid $180 per night which saved us money as we are budget conscious travelers and do not like to spend a fortune on a room that is only used for sleeping.
The positive things about this location include:
*free wi-fi that was fast and reliable
*free breakfast which helped save money
*very convenient for catching the subway
*room was large by NYC standards so we weren't tripping over each other
*2 televisions in the room (1 in private bedroom; 1 in living area)
*2 closets and 2 dressers for storing clothes
*fast check-in and check-out
*mini refrigerator and microwave (handy for leftovers and snacks)
The negative things about this hotel include:
*no luggage storage room; When we arrived around noon, they wanted us to leave our luggage sitting in the lobby since our room was not ready. There were probably 20 suitcases just sitting right by the check-in desk. They did not have any type of system to verify the owners of the suitcases. We did not feel comfortable just leaving our luggage sitting unattended in the lobby for anyone to just come take while we were out sightseeing. The front desk clerk asked housekeeping to clean our room immediately so we could move our luggage upstairs. It took about an hour, and then we were allowed to check in. There was no way I was going to leave my luggage with computers, jewelry, etc. sitting in the lobby since they had no system at all for monitoring who picked up luggage. I have never stayed at a place that did not have a ticket system for identifying stored luggage in a luggage room or secure location.
*Although this hotel is convenient for catching the subway, it is not a walk I would make alone after dark. Since I was with my husband, I was not scared walking back from the subway although we did see some "questionable" people just loitering on the corner a few nights on our way back to the hotel. Like I said, if I had been traveling alone, I would have taken a cab back to the room. The walk from the subway is 2 blocks, and although there are street lights, it is an area where I did stay very aware of my surroundings and kept looking back over my shoulder as we walked.
*Housekeeping was not up to our standards. One day our room was not cleaned at all. Another day our bed was made but our pillows were on the floor. The housekeeper did not remove our dirty coffee cups or glasses for 2 days, so we had no clean glasses. Each day that housekeeping did come in, they turned off our air conditioning which meant our room was stuffy and smelly each night when we returned. The bathroom had mold, and the baseboards in the room were dirty and dustry. The doors (closet, bathroom, and entry doors) were dirty and looked like they needed to be wiped down with a wet cloth or Clorox wipe.
*Although breakfast was free, there was no variety at all Each day the same things were served (instant oatmeal, bagels, yogurt, cereal, bananas, doughtnuts, bread for toast, waffle station, sausage, circular egg patties with no taste, juice, coffee, water). We stayed at a Country Inn in Minneapolis, and their breakfast buffet was far superior to this one.
*The managers at this location seem to be more focused on saving money than customer service. There was no a/c in the hallways or breakfast area although I did see a/c vents. In the breakfast area they had the windows open, but it was not enough to make the room feel comfortable.
*The "business center" ony had 1 computer which was sitting on a desk by the check-in desk. There was no printer, and if you wanted to print, they charged $1 per page. I have never stayed at a hotel that would charge you to print your boarding passes.
*The view from the front of the hotel has no curbside appeal. There are several large planters near the front door that are empty; no flowers or plants in them, just dirt and a few weeds growing. As you look out the breakfast room and front door, you see a storage lot for wrecked taxi cabs. This property is definitely not located in the scenic part of town.
Would I stay here again? I am not sure at this point. I have contacted the corporate office for Country Inn to let them know this property does not meet the quality I have experienced at other Country Inn locations. Although I was pleased with the size of the room and the price, I was disappointed that this property did not meet the same standards as other Country Inns we have visited. For convenience, the location can't be beat, but if you are a single female traveler, I would not walk the area after dark by yourself.
If you request a king suite, you will not have a view of the city. The front desk told us all king...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.