As we had this hotel booked by a friend who is a tour agent, we had a free upgrade to a suite.
We stayed in the 'Queens Suite' on the Penthouse floor 17.
Lovely large room with loung area.
Service was so so.
Reception was usually run by 1 or 2 staff, and it was always busy with a queue.
No safe in room ! Even a penthouse suite ... very poor. I then went to reception with some items I required for safe storage and even the safe in reception is ONLY for documents, nothing more.
They said they would store it in their office for safe keeping. A day later I wanted my items back and it took them nearly 10 minutes to find it !! Used a locked suitcase from then on.
When it was windy outside, there was an awful howling wind noise which was so loud it kept me up for 2 nights (never got to the bottom of the cause), but I never reported it as it was a free upgrade and we were only staying for 3 nights anyway. lovely view from balcony though !
Breakfast was ok, very basic, some seemingly stale foods such as bagels / cakes ... definately not fresh that day. Hot offerings were very poor. Minimal cereal, mainly small packets for kids.
We did try lunch there one day which was a BBQ meal and the spread for lunch was fab and the BBQ foods being brought to the table were yummy !
Improve your breakfast offerings and I might up the ratings, but I was very unhappy with what there was on offer. Restaurant staff always seemed a little rushed off their feet and not that attentive.
Hotel is near to a subway, but otherwise, the location is pretty poor, but then that part of Queens is like that.
Overall, good value for an average hotel.
Would I stay here again in Queens, no.