We would recommend this hotel as it is comfortable and close to Manhattan - approximately 15 minutes by getting the N subway train.
Our room was spacious and we had a good view of the Upper Manhattan skyline from the eighth floor. Hint - if you have the option try and get higher - we went up to the fifteenth floor and had a much better view compared with our view which was partially blocked by a derelict building. Housekeeping was immaculate.
Regarding the restaurant, this was lacking in the usual atmosphere we expect from Holiday Inn and we didn't use it after the first night.
The breakfast buffet was very good and well managed (didn't catch the manager's name). Also, the waiter Jose went beyond the call of duty and was very attentive and friendly and always keen to ensure diners had the best experience.
We had an issue with our door keys not working for several days when we returned to the hotel. This took a couple of days to resolve. It was suggested by the desk staff that this was caused by stores' security but we were never quite convinced by this.
Front desk staff were generally very helpful. We would single out Milo who was very helpful to us even printing out our boarding cards when the printer downstairs was out of action. At check out, another very efficient and friendly colleague (didn't catch his name) helped us store our baggage until we needed to leave for our flight, enabling us to have a last short trip into the city.
All in all we would definitely stay here again as it was good value, very close to the subway, and had reasonable view of Manhattan.