Nice to have a consistent staff that cares. HI the view is undefeated in service. Not b/c everything is perfect, but b/c they fix. Rambo, elez, daisy, Luis, are great front desk and welcoming. Neide and Jeanette are super at the lounge. Merlisa, not so good. she makes 5 a 4 in stars. Summer Rambo is the best. The housekeeping staff is good and funny and nice. third shift guys are friendly and helpful. exercise room is great once you get the hang.
Oh, breakfast is worth the wake up. Buffet is ok and quick, Vannan and her co-hort? and the staff are great. they remember my coffee needs and juggle guest seamlessly.
I've stayed in many hotels and when I come to NYC, I'll pick this one.