Let me preface this by saying that my husband and I are the lowest maintenence hotel guests you can possibly imagine. We just want to check in and be left alone. We even don't even ask for a wake-up call. This is a long story, but believe me, it was longer as we were living it. Anyway, here's what happened to us:
We decided to stay at the Verve Hotel after reading all of the great reviews. I'll admit that the rooms were clean, and the hotel itself felt very safe. The neighborhood is iffy, and it's far enough away from the subway that I probably wouldn't walk late at night by myself. During the day, or with someone else, it's fine.
The parking garage is a nice amenity, but it's cramped, and has a very awkward turn that (judging from the banged up walls) many cars aren't able to make. There was a $10 fee.
Check in was fine - pleasant, even. The man at the front desk was very nice, and even offered to go down to the garage to put our parking pass on the car for us. Unnecessary, but very nice of him, anyway. We got to the room and took a nap for about an hour. When we woke up, by husband noticed that the curtains were coming loose from the ceiling. We were leaving for dinner in about 20 minutes, but when we called down to the desk they assured us that someone would come up in 5-10 minutes. Fine. 25 mintues later, we were running late, and no one had come by yet. So we called down again, and someone came after another 5 minutes. He handed me the parking pass that the front desk guy was supposed to put on my car and said to me "You forgot this." No, I didn't....The man who came in smelled so strongly of smoke, that it filled our entire room, and remained even after he had left - which he did because he needed to get someone from "maintenance" to fix the window dressing. At this point, we told him we were already late and had to leave, so we would take another room so that they could fix this one whenever they got around to it. No, no he assured us it would be fixed soon.
He brought back 2 "maintenance" guys, neither of which had tools. The three of them stood around for another 5-10 minutes until one of them (the man who checked us in, actually) went to get a ladder and a screwdriver. At this point, the smokey man and the other guy discussed right in front of us how the room couldn't have been damaged before our arrival because housekeeping would have noticed. It must have happened after we arrived....Great. Are you blaming me? Yes - I pulled down the curtains in my room so that we could stand around and miss our dinner reservations. That's exactly what happened, you figured it out. :(
10 minutes later, my husband and I were livid - we had to leave immediately - couldn't we just get another room so that they could take as much time as they needed to fix it? No, they didn't have any other rooms - all they had left were suites, and since we booked online, they could only give us the same room we booked. WHAT? But they'd be happy to fix it while we were out. With the door wide open. And 3 guys in our room. With my computer sitting out. No - not acceptable.
The other guy finally came back, decided that they couldn't fix the window with a screwdriver, and said to the smokey man - "Ok. Give them the other room." We were then escorted to an empty room EXACTLY like the one we had originally....Wait...I thought they didn't have any rooms? Guess that was a lie. Great.
We got back late that night. The beds were hard, but acceptable. At 10:30 the next morning, as we were packing up to leave, the phone in our room rang. Great. What now? It was the front desk "reminding" us that check out is at 11. In all my life staying in hotels, I have never received a call from the front desk essentially telling me to get out. Don't worry - we'll leave, and we're never coming back. To be perfectly honest, we had a better stay at the Super 8 motel down the road - and they rent rooms by the hour.
We were between the Verve and the Comfort Inn for this trip - honestly I don't know if I would stay there, either, knowing that they are both owned by the same parent company. If the management of the hotel is willing to take some classes in running a business, it might be ok to stay there. Until then, find another hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.