We spent several days at the Verve. Location was good, room was larger than you would expect in New York, but the best part was the very attentive staff. We were greeted by ice cold bottles of water when we entered and a desk clerk who smiled! This was just the start. Everyone we met at the Verve was friendly and helpful. We had a major problem while we were there (our fault, not theirs) and the manager took personal care of us. All with a polite and friendly manner. Would we stay there again? You bet! We've stayed at many hotels in Long Island City and this is unquestionably the best!