We selected this hotel to avoid staying in the hustle and bustle of Manhattan, and are congratulating ourselves (and Trip Advisor reviewers, of course) on our decision.
The hotel is clean, safe, functions without pages of instructions and notices, and has a service ethos which others should study and copy. As an example, when we arrived and checked in there were two employees taking laundry up in the lift - a lift arrived as we left reception, and immediately they both stepped back, said "You take this one" and declined the offer to travel with us, instead taking another lift.
The reception staff are genuinely friendly and helpful, an attitude which permeates the hotel employees from the manager downwards.
When a party of six were sitting drinking coffee for a long time at breakfast, the manager saw the potential issue of others arriving to eat, and offered the six ladies the option of taking their coffee outside "as it is such a lovely day and we have a nice outside area for guests to use". Smooth!
We had a slight issue with a sink, and it was resolved with no fuss and no delay.
Another guest asked at reception for a plate and some cutlery as she had brought food in and did not wish to spill it in her room. The employee got the plate and cutlery, and gently suggested that the guest should have rung reception and they would have brought it up for her. That's service!
There are three computers for guests' use, and free Wi-Fi for those who bring their own.
The self-service breakfast was fine, a choice of waffles, egg and sausage/meat patties, breads and rolls, cereals, toast, cold and hot drinks, and the helpful staff were very attentive, replacing as required throughout the service period.
The Metro is a few minutes' walk away and easy to use - Times Square was often reached within 10 minutes of leaving our room.
We had a fifth floor room overlooking a school parking lot and the Manhattan skyline, with no street noise to disturb us.
Value for money - you betcha!
Would we stay again? Yes indeed.
Do we recommend the Verve? Yes indeed.