On arrival our room was not what we have reserved. The staff were very uncooperative and very aggressive. They refused to change us back to our original reservation stating that the previous occupants of our room had decide to stay on and it was not there problem to resolve the issue. They said we either stayed with a smaller room or our money back. Not ideal when u have travelled from the uk.
We then had to view four rooms and choose the most satisfactory.
We then had to collect our own luggage from reception, without any help from the hotel staff
Despite this the room was clean and comfortable. location was good, 2 minutes from 39th st station.
Breakfast was edible.
- Also Known As:
- Verve Hotel, An Ascend Collection Hotel
- Verve Hotel, An Ascend Collection Hotel Long Island City
- Ascend Collection Long Island City
- Verve Hotel An Ascend Collection
- Verve Hotel, An Ascend Collection Long Island City, New York
- Official Description (provided by the hotel):
- Welcome to the Verve Hotel in Long Island City, an Ascend Collection hotel near Manhattan. Offering boutique accommodations in the heart of Long Island City, the Verve Hotel, an Ascend CollectionTM hotel, is within walking distance to Silvercup Studios film and television production facility. Local points of interest like the LaGuardia Airport, downtown Manhattan, Long Island University and the Queens Zoo are less than four miles from this Long Island City, NY hotel. John F. Kennedy International Airport and Newark Liberty International Airport are minutes away. ... more less
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