Firstly let me say that I normally never write reviews and am a low maintenance customer; however, we found Tripadvisor very helpful in our recent vacation planning so I feel obligated to give back a little. At the rates this hotel charges and the attitude it projects - look at renting a beach condo.
I'm no expert, but overall I feel the hotel needs alot of work on the fundamentals of hospitality. Customers are not idiots and can tell a nice warm smile from a snotty painted grin. We felt more welcomed by the maintenance guys working on our A/C then most of the reception personnel.
One key to an enjoyable stay at this hotel is negotiation. We negotiated a discount before we even showed up due to the fact the pool wasn't ready. Don't be afraid to negotiate - they need your business.
We walked into our room and the first thing we noticed was an open window with a box fan turned on facing the room. The bellhop played with the A/C for a few moments and we realized that it wasn't working. When I called reception the first response I got was - "Oh didn't they tell you the A/C was out in the ocean view rooms?" I went to reception and we were comped the first night's stay with the promise the A/C would be fixed shortly. I don't want to drone on endlessly about the A/C but in the end it wasn't fixed during our stay and we worked with one sharp guy in reception who understood where we were coming from and dropped the "didn't you know this is the Ritz-Carlton?" act that was displayed by the rest of reception. When you are having trouble at this place look for Anthony - he worked with us and offered alternatives and eventually a generous discount for our impacted stay. The sea breeze coming in helped with the temperature - but it was very humid and uncomfortable.
The service offered by the beach crew was the best I've ever seen. The guys brought the chairs out, put 'reserved' signs out, and provided towels. They even loaned us a couple of body boards for the kids to surf with. Beach passes are complimentary through the hotel.
The gym was beautifully done at the top of the hotel with a view out toward the ocean. A full range of cardio and weights. Lots of windows - the nicest views out of any gym I've been in.
We didn't eat or drink at the hotel aside from using their 'grab and go' service on the weekend. $20 for a cheeseburger (with no fries) in a town like Long Beach - forget it. This hotel's food and beverage director thinks they are in Manhattan. There are wonderful diners and restaurants all around Long Beach and you can feed a family of four for under $40 at the Ocean Park Diner. Gino's Restaurant and Pizzeria has great italian food. Grillfire for all-american food are all within walking distance..
The room A/V was good. I think they are using an IP/TV solution of some sort but it all worked great with lots of channels in HD and displayed on the "37 flat panel nicely. There was a nice clock radio. There were two phones in the room. I used the wired connection in the room for our netbook's internet connection @ $12.95/day. One of the hotel maintenance guys told me that iPads don't appear to work through the hotel's wifi but I didn't verify this with ours. We lost cellular service 3g and voice for the majority of the time in the oceanview room. The signal can't seem to make it through the building.
The room safes installed at the hotel have all been recalled so they've been disabled for use till they're replaced.
Everything looked very nice in the room but some of the furnishings looked a little worn for a hotel so new. Our chair had a hole in the arm already. The sink wiggled on the worktop in the bathroom. The faucets and the decor in the bathroom were nicely done; however, we did run out of hot water once. The mini-fridge was useful for keeping drinks cold.
The windows opened fully (thankfully) It looks like there's a nice balcony off the room but it's only about 6 inches deep.
Our cleaners seemed pretty good. The only comment I have is that the glassware (two wine glasses and two drink glasses) were never replaced or cleaned.
There is no place to store luggage in the room so we were a little tight with space.
On checkout the bellhops and concierge were very helpful.
We were told by locals that the hotel ran out of capital prior to opening. That seems accurate when you see that the pool has no projected opening date and there didn't seem to be anyone working on it. If they promise you something verbally, get it in writing prior to booking. I wouldn't reccomend this hotel at this time - if there are some changes made and reductions in rates - it'll be great.
- Official Description (provided by the hotel):
- The Allegria Hotel is Long Island's Only Luxury Oceanfront Hotel where the Hampton's meets Manhattan. Slumber in elegance in our 143 rooms and suites and discover impeccable accommodations with personalized service. Savor Atlantica and indulge in gourmet cuisine by executive Chef Raed Jallad. Experience the L'onda Lounge and enjoy a cocktail while over looking the Atlantic. There is always plenty to do, weather talking a stroll on the iconic long beach boardwalk or surfing with skudin surf; there is always fun under the sun. The Allegria Hotel also features a variety of chic event spaces perfect for meetings, private events or the wedding of your dreams. Experience first hand the Allegria Lifestyle. ... more less
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