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“Basic; Clean and Quiet” 3 of 5 stars
Review of Fairfield Inn Syracuse Clay

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Fairfield Inn Syracuse Clay
2.5 of 5 Hotel   |   3979 Route 31, Liverpool, NY 13090   |  
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Ranked #7 of 12 Hotels in Liverpool
Certificate of Excellence 2014
Fairborn
Top Contributor
205 reviews 205 reviews
35 hotel reviews
Reviews in 86 cities Reviews in 86 cities
83 helpful votes 83 helpful votes
“Basic; Clean and Quiet”
3 of 5 stars Reviewed August 26, 2013

The room had a comfortable bed with a TV but no DVD player. It didn't have a microwave or refrigerator. There was a pool but the hot tub has been out-of-service for awhile. Breakfast was standard motel fair.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review, September 5, 2013
Thank you for your comments regarding your stay with us here at the Fairfield Inn Clay/Syracuse. We do hope that you had an enjoyable time while you were a guest with us. We look forward to seeing you again in the near future.

Have a great day!
Nicole Dodge
Asst. General Manager
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120 reviews from our community

Traveler rating
    56
    25
    22
    13
    4
See reviews for
43
20
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34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Pickering, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2013

We were in town for business for 1 day/night. Nicole and the staff gave us a warm welcome, they were helpful and extremely friendly. The room was standard but very clean and well maintained. The breakfast was exactly what we needed - the addition of scrambled eggs and sausage was perfect! We will definitely stay at this hotel again next time we are in the general Syracuse area.

Room Tip: Book well in advance...this hotel seems to sell out quickly.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review, September 5, 2013
Greetings! We appreciate your wonderful comments regarding your stay with us. I am thrilled that you were given the service from our staff that you come to expect from a Fairfield Inn by Marriott. It is also nice to hear the positive responses on the new breakfast. I am glad that you enjoyed the new offerings. Please come back and visit us soon. We look forward to seeing you again.

Cordially,
Nicole Dodge
Asst. General Manager
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed August 10, 2013

I stop here overnight on my way to visit my parents in Toronto. Many stores around, affordable (compared to highway prices) gas, and a hotel that provides breakfast. It is a good just-over-halfway-from-Boston spot for us.I feel very safe here with my two kids. This past stay (like the others) the room was clean and quiet, the pool was warm and welcoming, and the staff was terrific. Sam in particular was awesome. He asked us if we wanted to order in or eat out, gave us some good options for ordering in when we told him that's what we wanted, and called in at the pool to let us know that the food was here. He got that kids need to be active after a long car ride and his suggestion to order in and swim while we wait helped so much. Will definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review, September 5, 2013
Thank you so much for your kind comments. We are truly glad that you felt we were the perfect spot for you to stay. It is wonderful to see that you acknowledged one of our team members. It helps to encourage them in a job well done and thrills them to see their name mentioned. We look forward to seeing you again when you return to the area.

Take care.

Nicole Dodge
Asst. General Manager
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Ottawa, Canada
Top Contributor
84 reviews 84 reviews
36 hotel reviews
Reviews in 41 cities Reviews in 41 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 23, 2013

Staff was very friendly and helpful, was clean. Towels sure need to be replaced as they were very thin. Continental breakfast was included, it was ok, nothing out of the ordinary. On a positive not, this hotel is close to everything. Also, only 15 min drive to the mall in Syracuse (Destiny USA).
We thought it was a little bit costly for what we had. Next time, we will be going back to the Hampton Inn across the street.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annemarie E, General Manager at Fairfield Inn Syracuse Clay, responded to this review, June 25, 2013
I appreciated hearing from you and thank you for taking the time to let us know of your recent stay. When next visiting the area be sure to check for special Marriott promotions that are offered specifically on line at Marriott.com, or call me direct to get the best rate available. Enjoy the summer and when traveling look for the many Marriott brand hotels to welcome you world wide.
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Anniston, Alabama
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 22, 2013

We stayed here in August. The staff were friendly, the room was clean. There were amenities that we really didn't use. Even in the middle of summer, we didn't need a reservation and were able to walk right in and get a non-smoking room.

There were some brochures in the lobby and the hotel is practically in the parking lot of the Great Northern Mall. If you are staying in the area, it is a good base to travel out from. There are some shops at the mall but we did not go there.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annemarie E, General Manager at Fairfield Inn Syracuse Clay, responded to this review, June 25, 2013
I appreciate your letting us know about your stay and that it was enjoyable for you. All comments are reviewed and we look to you our guest to let us know how we are doing. Thank you and please come back.
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Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 17, 2013

This hotel is a great find outside of downtown Syracuse. Very clean. Very friendly staff (Sam is one of the most kind and welcoming hotel staff members I may have ever encountered). The hotel is convenient to many restaurants, walmart and grocery store. One of the best things about this hotel is it is very quiet. I recommend to business travelers and familys traveling on vacation. I've been staying at this hotel regularly for several months for business and on each trip I enjoy the same exceptional service, clean rooms and good nights rest.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annemarie E, General Manager at Fairfield Inn Syracuse Clay, responded to this review, June 25, 2013
We appreciate hearing from all our guests, yet it's especially pleasing to hear everything went well during your stay. Thank you. We do appreciate your business and will stay right here looking forward to welcome your return visit.
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Middletown, New York, United States
1 review
5 of 5 stars Reviewed June 2, 2013

Marriott properties always make us feel welcome, but Sam the front desk receptionist went out of his way to see that we were made to feel welcome and to see if there were any of our needs that he might be able to attend to. It's always nice after a long road trip to be greeted by someone who is cheerful and wants to make you feel at home no matter the hour of the day and I feel that Sam is one of those people, IMO he is an asset to the property and exemplifies the qualities that Marriott is noted for in its employees.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annemarie E, General Manager at Fairfield Inn Syracuse Clay, responded to this review, June 25, 2013
How nice it is to hear comments on my staff. Sam is outstanding and we are lucky to have him here. It is our intent to welcome each and every guest and help to make their stay effortless, relaxing and productive. Thank you and please visit anytime.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Syracuse Clay

Address: 3979 Route 31, Liverpool, NY 13090
Location: United States > New York > Finger Lakes > Liverpool
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn

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