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“Perfect Place to Stay” 5 of 5 stars
Review of Fairfield Inn Syracuse Clay

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Fairfield Inn Syracuse Clay
2.5 of 5 Hotel   |   3979 Route 31, Liverpool, NY 13090   |  
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Free Parking
Ranked #7 of 12 Hotels in Liverpool
North Attleboro, Massachusetts, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Perfect Place to Stay”
5 of 5 stars Reviewed November 26, 2012

This hotel was very clean and we had no issues during our stay. Everything was just as it should be and the staff was good. I was just looking for a place to stay as I was visiting my daughter at Syracuse Univerity and was glad to find this one. It was quiet and the bed was comfortable. It is in the middle of many stores and restaurants so you don't have to go far to get something to eat.. The continental breakfast was clean and ready early, i.e. 6 AM.

All in all, I would recommend the hotel and plan to return.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review, December 4, 2012
Thank you for the perfect rating you gave us regarding your recent stay here at the Fairfield Inn Clay. I have passed on your wonderful comments to our staff. I hope you enjoyed visiting with your daughter while in the Downtown Syracuse area. I am glad that you felt we were just what you needed. We look forward to seeing you again in the future.
Happy Holidays!

Nicole Dodge
AGM
Fairfield Inn Clay/Syracuse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
    54
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    22
    12
    4
See reviews for
42
19
4
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Coatesville, Pennsylvania
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

This was a stop over for me and I was excited to find all of the restaurants and shops right by the hotel. There is also a mall right down the street. Nothing like shopping after a long day of work! Excellent location! Fabulous staff that was very helpful!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review, November 18, 2012
Thank you for your recent stay with us and the five star review on Trip Advisor. We are so happy that we could provide you with a convenient stay located by several shopping locations. I have shared your comments with our staff, and we thank you for your kind words. We hope to see you again in the near future.
Happy Shopping!
Nicole Dodge
Assistant General Manager
Fairfield Inn Clay/Syracuse
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Chicago
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed October 24, 2012

This hotel feels narrow and crammed- I believe I stayed right when they repainted, so my room still smelled a little fume-ish. At that point in the night I was too tired to say anything and a little bit peeved that the hotel managers knew the rooms would be smelly. Also, the walls seemed to be paper-thin: I could hear another guest's television blaring.

I had stayed here another time and my experience was fine- maybe it was just my mood that night, but this isn't a place I'd return.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review, November 18, 2012
Thank you for sharing your experience, and I sincerely apologize for the inconvenience you felt while you were here with us. Your review is greatly appreciated as it helps us to improve our hotel. Your satisfaction is important to us. I hope that you will allow us the opportunity to provide you with the customer service that you deserve upon your next return to the area. Please call on me directly should you choose to return and allow us to redeem ourselves. We look forward to seeing you soon.
Nicole Dodge
Assistant General Manager
Fairfield Inn Clay/Syracuse
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Philadelphia, Pennsylvania
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 11, 2012

The rooms were clean & spacious. The pool was a nice size.
The front desk staff especially, Joseph was wonderful! He went out of his was to make our stay pleasant.
The lobby was constantly being cleaned.
The hotel is within walking distance to a resturant & food store.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review, November 18, 2012
Thank you for taking the time to fill out such a fantastic review. It pleases me to hear that you had a great stay and that our staff was providing you with excellent customer service. I have shared your coments with them. We look forward to seeing you again soon.
Have a great day!
Nicole Dodge
Assistant General Manager
Fairfield Inn Clay/Syracuse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brewster, Kansas, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 5, 2012

This hotel was below what a Fairfield is supposed to be. The staff was friendly but the hotel is old and run-down. The air conditioner didn't work in our first room, so they upgraded us to another room immediately. Both rooms resembled a much lower quality hotel. At breakfast, the waffle maker and juice machine were broken. I recommend staying somewhere else to get better value for the money.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 1, 2012

We stayed here for two nights in August. This location was not out first choice but the city was very busy with the State Fair and the beginning of the school year at Syracuse. I hope that we do not get the chance to stay here again. The sheets were scratchy, the beds were lumpy, and the pillows were uncomfortable. This particular Fairfield was not up to our previous experiences with Marriott properties. The staff was pleasant and the facility was clean, but sleeping was too much of a challenge.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flint, Michigan
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 15, 2012 via mobile

Stay somewhere else.

As a business traveler, who's stayed at countless Marriott hotels, I can say with deep confidence: this is the worst Marriott hotel I've ever stayed at.

1) Don't expect much for breakfast. The staff do not care about preparing a meal suitable for Marriott name for the business traveler.

2) Don't expect much from the room. My feeling: the management bought and renovated an old, closed down hotel. With its new purchase, they threw some furniture in, tossed a Marriott sign up, and called it good.

3) Don't expect cleanliness. As one who travels, this is the most important. The rooms appeared to never have had a deep cleaning. There was, literally, mold growing throughout my shower (see pics). The floor in the bathroom, the groute, was black....

While I could go on, what's the point? The management spent care enough about serving their customers to make a difference at this location. And, quite honestly, this hotel should be removed from the Marriott chain and reverted back into a mom-and-pop, run down, off the expressway exit hotel; which it appears to be.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Syracuse Clay

Address: 3979 Route 31, Liverpool, NY 13090
Location: United States > New York > Finger Lakes > Liverpool
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn

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