The staff is always friendly. My husband and I have been staying at this location for the past 7 years. It is close to everything, shopping, restaurants, Syracuse football...YEAH! We have NEVER had a bad experience with this hotel. We currently meet up with family....and friends and tour the wineries. If you are looking for a nice,friendly,quiet and cheap place...you can't beat it. As for some negative reviews, you can't please everyone!