My daughter and I stayed at this hotel for 3 days while we were in the Syracuse area to visit museums, do a walking tour, and also shopping. The hotel is immaculately clean in the guest rooms and public areas. The beds were extremely comfortable with freshly washed duvet covers for each guest. It was so quiet that we slept in every morning. Breakfast was great with lots of variety and helpful staff. I agree with other reviewers that the staff all presented as a team and all seemed to really enjoy their jobs. Service was really exceptional! I plan to return to this hotel on future visits to the area - no other place could exceed our expectations the way this hotel has!! It is also conveniently located near major restaurants and shopping areas - an extra bonus.