We had to drive to Canada, and stopped in the Syracuse area on the way. Checked this property online, and was quite pleased with what I found. The staff was great, and helpful with restaurant choices...The hotel was spotless, and I was thrilled to find the boxspring, on the bed, covered with a plastic covering. I'm a leary traveling when I'm pulling off the highways, and this was a pleasant surprise. Will check out Staybridge Suites whenever I travel.

we have been travelling from Boston via NH and Niagara Falls NY and had booked in the Staybridge for one night on our way back to Boston. We have stayed in many Staybrisge suites over the years and they never fault to deliver good service, clean rooms, comfy bed, good shower and a good breakfast. This one is one of the best . Nearly new, with room service from the Holiday Inn next door, a pool, gym laundry etc and supper served 3 nights per week, meat balls, pasta, salad last night.
We had a disappointing stay in Niagara Falls and this thankfully was just as expected. If you need a hotel in the area we would thoroughly recommend it.

A recent stay at the upmarket Staybridge Suites in Liverpool, NY resulted in some disappointments.

Located right off Thruway Exit 37 at the end of the ramp, a large sign announced Staybridge Suites. That was the last signage seen for the motel. After wandering around a huge Holiday Inn and Convention Center, we eventually found an unmarked portico and apparent entrance to the Staybridge Suites. How can you stay in a place when you can't find it?

Assigned to two rooms on the fourth of five floors, the next annoyance was to gain entrance to the rooms. A plastic room key would make the lock click, but not open. After finally mastering the sequence of insertion, wait, turn the handle and then push, we finally gained entrance to the rooms. How are you supposed to enjoy a room when you can't get in?

Well-equipped rooms brought huge beds with blankets so thick they could've been horse blankets. A cupboard of dishes was well stocked, but it took a minute or so to fumble around with the refrigerator to turn on the ice cube maker. Geez, staying at this place was a lot of work.

A noisy adjacent Thruway didn't help when sleeping, the breakfast buffet was small and cramped, and to reach the full service restaurant in the adjacent Holiday Inn required a hike around the latter's swimming pool (with no appropriate signage - naturally),

A nice place to stay, I guess, but it sure took effort.

Let me start with my largest problem: our sheets were rampant with someone else's hair. I don't know if the sheets were washed and the hairs were caught in there, or housekeeping forgot to wear a hairnet, or if the sheets weren't washed at all. But it was gross. I didn't really notice until we were getting ready to check out, when my husband had lost his ring and we were searching the room. The hairs were obviously neither of ours. I had hoped to mention it to the desk or a manager when we were ready to check out- but there was only one person staffing a desk with a large number of people trying to leave as well, and she waived us by without further adieu. Housekeeping is only offered on a weekly basis, so they wouldn't have automatically changed our linens without us mentioning it.

Which leads me to my second problem: Most of the staff didn't seem to care about their guests. The woman checking us in- and a girl that I can only hope was in training (she didn't seem to know much about how the hotel operated) were nice enough our first night. But no one was particularly friendly, no one smiled or acknowledged us as humans when we walked by. It was odd.

The breakfast was okay. I say this, because my husband thought it was the greatest free breakfast he had ever had. I would have preferred a more thought out continental breakfast than what they had. (And the medium roast coffee was ALWAYS out. Multiple mornings in a row.) It wasn't bad, it was free, and it was very convenient- but not great.

Other than the oddly hairy bed, the rest of the room and building was clean and in good order. But our room was SMALL because of the layout (we had a queen non-smoking one-room.) We had our luggage on the coffee table because there was no other space for it- not even a luggage rack if we had wanted to put it elsewhere- and had to make space for one another.

So, in short- a lot of other people have had really positive experiences here- and I think my husband did too, because I didn't mention the state of the bed to him because it would have grossed him out needlessly- we couldn't go back in time and sleep in a clean bed. It was a nice property, pretty convenient, and a free hot breakfast for less than $100.

But should WE ever go back to Liverpool (and I rather think we will not) I will pay the extra $20 for the Crowne Plaza or Hampton. Or, you know. Anywhere else.