Let me start with my largest problem: our sheets were rampant with someone else's hair. I don't know if the sheets were washed and the hairs were caught in there, or housekeeping forgot to wear a hairnet, or if the sheets weren't washed at all. But it was gross. I didn't really notice until we were getting ready to check out, when my husband had lost his ring and we were searching the room. The hairs were obviously neither of ours. I had hoped to mention it to the desk or a manager when we were ready to check out- but there was only one person staffing a desk with a large number of people trying to leave as well, and she waived us by without further adieu. Housekeeping is only offered on a weekly basis, so they wouldn't have automatically changed our linens without us mentioning it.
Which leads me to my second problem: Most of the staff didn't seem to care about their guests. The woman checking us in- and a girl that I can only hope was in training (she didn't seem to know much about how the hotel operated) were nice enough our first night. But no one was particularly friendly, no one smiled or acknowledged us as humans when we walked by. It was odd.
The breakfast was okay. I say this, because my husband thought it was the greatest free breakfast he had ever had. I would have preferred a more thought out continental breakfast than what they had. (And the medium roast coffee was ALWAYS out. Multiple mornings in a row.) It wasn't bad, it was free, and it was very convenient- but not great.
Other than the oddly hairy bed, the rest of the room and building was clean and in good order. But our room was SMALL because of the layout (we had a queen non-smoking one-room.) We had our luggage on the coffee table because there was no other space for it- not even a luggage rack if we had wanted to put it elsewhere- and had to make space for one another.
So, in short- a lot of other people have had really positive experiences here- and I think my husband did too, because I didn't mention the state of the bed to him because it would have grossed him out needlessly- we couldn't go back in time and sleep in a clean bed. It was a nice property, pretty convenient, and a free hot breakfast for less than $100.
But should WE ever go back to Liverpool (and I rather think we will not) I will pay the extra $20 for the Crowne Plaza or Hampton. Or, you know. Anywhere else.
Brave the risk of getting a smoking room and book the unspecified suite with two rooms. And check th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 13, 2012
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Thank you for staying with us and providing us with your valuable feedback. I am pleased that you found our location convenient...
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