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“Nice Accomodations in a quite town” 4 of 5 stars
Review of The Barton Hill Hotel & Spa

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The Barton Hill Hotel & Spa
100 Center Street, Lewiston, NY 14092 (Formerly Niagara Inn at Barton Hill)   |  
Hotel amenities
Ranked #2 of 6 Lewiston B&B and Inns
Certificate of Excellence 2014
Highland Lakes, New Jersey
Top Contributor
337 reviews 337 reviews
18 hotel reviews
Reviews in 99 cities Reviews in 99 cities
162 helpful votes 162 helpful votes
“Nice Accomodations in a quite town”
4 of 5 stars Reviewed June 30, 2013

The Barton Hotel is very nice in many ways. Our first impression of the hotel was very positive. Nicely decorated with wide open spaces and luxurious appointments.

The parking could be better as it is off to the side of the hotel or on the street across from the hotel.

Checking in was very smooth. The staff was very courteous and attentive to our needs. Our room was very large and well decorated, but some of the furniture was overly worn.

We enjoyed dinner at the restaurant at it was very good. We ordered salads, the rib eye steak, and the shrimp scampi. They have a decent wine list. Our bottle of Pinot Noir was good.

The terrace overlooking the Niagara River was a nice setting for enjoying breakfast. Although the choices were limited the breakfast was excellent.

We really enjoyed our stay at the Barton Hotel. Give the BH a try, you will not be disappointed.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl S, Special Events Coordinator at The Barton Hill Hotel & Spa, responded to this review, July 7, 2013
We thank you for taking the time to write such a great review! The Barton Hill offers complimentary 24/7 valet parking for all of our guests who stay with us. It is as simple as giving your keys to one of our Front Desk Agents. Please be sure to take advantage of this luxury the next time you visit! Have a wonderful summer :)
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681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Boca Raton, Florida
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 29, 2013

I had never heard of Lewiston before we stumbled upon this gem. We wanted to spend a day in Niagara on the Lake, but wanted to be on the US side to avoid Canadian phone bills/wifi. We researched and found this highly rated hotel right on the Niagara River. The hotel is family owned. The staff was beyond helpful and the location was great. We were minutes from wineries, the Canadian border, and the cute town of Lewiston. My kids fished off the pier and we had a great meal at Silo, home of the "man vs food" sandwich......didn't eat it, but loved the view. I would definitely go back!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl S, Special Events Coordinator at The Barton Hill Hotel & Spa, responded to this review, July 7, 2013
We are truly appreciative of your wonderful review. Please come back and enjoy our beautiful property and village soon. Until then we wish you beautiful and sunny days :)
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Rochester, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 27, 2013 via mobile

Came here with my husband for a weekend to celebrate my birthday. Got a room with the whirlpool tub. The view was of the parking lot and back woods, not really a huge problem. The room was nice and clean, very large. However the bathroom did have some cobwebs with a spider roaming around the toilet. The bed was a king but wasn't very "hotel comfortable". I guess due to the time of year they had the a/c remote and the heat on. I called down to the front desk asking about the remote and making the room cooler, they just gave be instructions on how to lower the heat (which I had already done). Still hot I decided to order an ice bucket (which took over 10 mins to arrive) and took a cool shower. For the money we spent, I expected a better experience but over all it wasn't that bad. The town is great. Locals are nice, food is great, and the falls aren't too far away.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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buffalo
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed June 27, 2013

We showed up at 12:30 assuming our room wouldn't be ready but we thought we'd check anyways. We were told to come back after 3. At 3 our room still wasn't ready so we unpacked a bottle of wine and sat on the lovely terrace overlooking the river. The staff said they would come and get us when our room was ready. At 4 no one had come for us so we went downstairs to check in. They again told us the room wasn't ready. When I reminded him that 4 was check in and we expected to be in our room he had someone go up to the room to check on the status. The room was ready but apparently there was lack of communication between the desk and the cleaning staff. At 4:30 one of the hotel staff members knocked once and let her self into the room. She apologized and said she was checking to see if the room was ready. I'm not sure why that happened other than I can guess lack of communication. I'm just glad I wasn't changing or getting out of the shower.

The hotel itself is very charming & decorated tastefully. You feel very relaxed in their surroundings but there is a lack of attention to details. The paint on the outside of the windows has been weathered and could use some fresh paint (I noticed this last summer too).
Our room had hardwood floors and there were some large dust balls in the corners and a thin layer of dust under the desk, the bathroom was clean although the grout between tiles could use a good scrubbing & the toilet had some issues flushing. I also was a surprised there was no iron or clock/alarm in the room. Those items would not keep me from staying here again. What would keep me from returning was the air conditioning. Our room was like an ice box. There were directions in the room on how to operate the unit. We followed the directions and the room temperature was still freezing. I went to look around for a spare blanket in storage but no such luck. The bed had the equivalent of 2 sheets on it for blankets. We ended up having to turn the unit off until the room became too stuff then we had to turn it back on and start the whole cycle of freezing again. That didn't make for a good nights sleep.

Breakfast in the morning wad decent. It consisted of the usual items you would see at a hotel,
pastries, fresh whole fruit, cereal, toast. They had one hot dish which was some sort of ham and egg item. It was very good. If you chose to you could enjoy breakfast on the patio.

I would like to note that the check in staff was excellent!

I chose this hotel because we were attending an Art-Park Tuesday night concert & it is only about a 15 minute walk.

Room Tip: I wouldn't pay extra for a river view. The windows aren't large enough to enjoy the view un...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 27, 2013

I'm surprised to see so many positive reviews for this property, particularly since the hotel markets itself as a luxury boutique hotel and falls far short of the mark. Everything here is characterized by a lack of attention to detail, which is a shame; the hotel could easily play on its excellent location (fronting the Niagara River and within walking distance to a small waterfront park with historical significance, as well as restaurants and shops) and its history to not just draw people here but to also give them an exceptional experience. They seem to do well at the former (maybe, in part, because of the lack of options in the area), but don't do well at all with respect to the latter.

Amenities here are essentially non-existent. Rooms lack basic items you'd expect of a hotel that promotes itself as a luxury boutique property (ie: no irons). The toiletries are cheap, as are the towels. Wireless--at least in our section of the building--was terrible; the signal was weak and inconsistent and ultimately useless. The annoyance of many of these things could be mitigated by great service, but you won't find that here. "Indifferent" is the word that best describes the staff. (Pro hospitality tip: Don't call guests "You guys," especially if they're you're elders by a few decades).

In short, I would not stay here again and would be unlikely to recommend this property to friends.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Burlington
Top Contributor
109 reviews 109 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed June 26, 2013

Overall, a nice hotel for what it is.

Cosmetics intrude on the overall impression and this comes down to an obvious shortage of maintenance on the things most visible : An urn at the door overflowing with cigarette butts, an industrial extension cord languishing on the front patio for two days unused, front façade window frames are peeling since they were not painted with paint for vinyl frames; the front doors to the lobby are a satin black which is fitting to the hotel and its era but since the vestibule lacks door openers, every guest going in and out bashes the doors with their luggage, leaving white blemishes.

Same situation in the guest rooms, which were exemplary in cleanliness but need an eye on the furniture which is looking distressed and the walls next to the door where luggage is piled. More blemishes.

The dining room and food was a pleasant experience though the one server was largely absent and did not attend to refills etc. We were alone in the dining room, so it wasn't like she was busy ... The paint bangs noted earlier are very noticeable in the focal wall of the dining room, which is painted a café au lait colour; not conducive to hiding wear like this where the white plaster beneath the dark paint shows immediately.

The breakfast buffet was exemplary in quality and outstanding in its simplicity. The egglets were the centre attraction and well-done but we've certainly experienced better at other hotels in this price range. Table service and a la carte service was not apparently available. Same young woman server on duty in the morning as last evening and again she was scrupulously invisible.

So ... would we go back? Yes, but only on a groupon or wagjag kind of deal. The fireplace in the room would be nice in the fall/winter. The view out over the Niagara River was relaxing and it is a short walk either to the riverside area or up to the main street of Lewiston. Staff were friendly and accommodating. The room was pleasant with unobtrusive but effective air-conditioning. Bathroom has very clean and featured a huge walk-in shower which seemed a shame to mess up. Elevators are new and large, which was a surprise given the age of the main structure.

Overall, the place suffers from a lack of maintenance of cosmetic features to put it into the "Carriage Trade" category it otherwise could occupy.

Room Tip: Get as high up on the riverview side as you can. Otherwise you are looking at the service dock and...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Canada
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 23, 2013

We stayed the weekend of June 7 & 8. We had a suite with sitting area - but that was not what I was expecting. It was a small, dark area not very inviting. If you are looking for an area to entertain others - pick a different suite than the river view one. The bed was comfortable, bathroom area large with large stand alone shower. But - the shower curtain and grout had mold on it. No extras like hairdryer so bring your own. You could hear the people upstairs walking on the creaky floor - but it was not bothersome. The air conditioner was a different story. Our suite had a unit that stood on the floor and it sounded like a truck running right next to your bed. The maid service must have bumped the unit while making the bed on Saturday morning as the room got really warm even with it running. The gal at the front desk was most helpful and tried to fix it - and then we discovered that the hose at the back had come loose and the hot air from the unit was just going back into the room instead of out the vent. Once that was puched back in - it cooled the room fine. But still very noisey.
The spa was ok. There were three of us having a pedicure. We thought we would have it done at the same time as implied at booking and it was nice that we got to sit in the same room together - but two had theirs done at the same time and the third person had to wait with their feet soaking the whole time and then have theirs done when the others were finished. Needless to say the water was cold by the time my feet came out and then it felt like a rush becasue the other gals where done and waiting. Maybe a glass of wine would have helped instead of water. Breakfast was good - but when you are staying for the weekend - I wish there was a different hot selection saturday and sunday instead of the same thing. We did not have dinner there. A bar in the establishemnt would have been nice. All in all - it was a lovely change from the usual hotels that are all alike. I was hoping for a little better shopping selection in Lewiston though.

Room Tip: no fitness center or pool or extras.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Barton Hill Hotel & Spa

Address: 100 Center Street, Lewiston, NY 14092 (Formerly Niagara Inn at Barton Hill)
Location: United States > New York > Lewiston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 B&Bs / Inns in Lewiston
Price Range (Based on Average Rates): $$$$
Number of rooms: 68
Official Description (provided by the hotel):
The Barton Hill Hotel & Spa is the Niagara Region's premier destination, combining the charm and comfort of a historic country inn with the service and amenities of a luxury hotel. Guests at Barton Hill will find luxurious accommodations and exceptional personal service, in a serene location perfectly suited for a romantic getaway or a business retreat. All of our elegantly appointed guest retreats and suites are decorated with an historic flair to reflect the heritage of the area, and are also equipped with the most contemporary amenities including fireplaces, flat-panel high-definition televisions, and I-Pod docking stations. Dating as far back as the 1600's, Lewiston and the Niagara Frontier have been the gateway to adventure and commerce along the Great Lakes, and today the Barton Hill Hotel & Spa is known as the premier luxury boutique hotel of the Niagara Region. In addition to stunning rooms and an attentive staff, Barton Hill's central location in the charming historic village of Lewiston allows guests to enjoy easy access to some of the area's most exciting attractions and events. Whether you are in the area to enjoy the natural beauty, shoot the Class 5 rapids of the Niagara River Gorge, traveling for business, or just looking to get away from the everyday, you will always find a warm welcome. ... more   less 
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Also Known As:
The Barton Hill Hotel Lewiston
The Barton Hill Hotel And Spa

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