Let me preface this review by saying we never actually got to stay at the hotel - so I am describing here my experience with the front desk staff.
In December our area was hit by an ice storm - and with the realization that we were going to be without power for several days we decided to book a local hotel in an area that still had power. I contacted the Super 8 and was informed they still had power, so I booked a room there for two nights.
When we arrived at the hotel we were informed that area had just lost power within the last hour - so obviously we could no longer stay there. The front desk staff were very helpful - giving no hassle at all about the cancellation policy in light of the unique circumstances - so we didn't have to worry about being charged for one night's stay. They also gave suggestions of other hotels we could still try that might have room availability.
Everything ended up working out OK - and I just want to recognize the staff of the Super 8 in Latham for being very helpful on what was a trying day for all of us I'm sure..
- Official Description (provided by the hotel):
- Close to Albany Airport and Downtown Area Attractions. Take a break from the road at our Super 8 Latham / Albany Troy Area hotel. Located off Interstate 87 four miles from Albany International Airport and just minutes from downtown Albany, our Latham, NY, hotel gives you easy access to New York’s capital and beyond.Plan your busy day with free Wi-Fi. Start your morning energized with free SuperStart continental breakfast. For business class comfort, book one of our king executive suites, equipped with recliner, refrigerator and microwave or Delux 2 Doubles equipped refrigerator and microwave . Kids 17 and under stay free with an adult at our Latham,NY/near Alany & Troy area hotel. ... more less
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- Also Known As:
- Super 8 Latham/Albany Hotel Latham
- Super Eight Latham
- Latham Super Eight
- Latham Super 8