We have stayed at this hotel twice in the last year. The location is very convenient and there are lots of restaurants and DunkinDonuts nearby. The lobby looks very welcoming and we found the front desk staff to helpful and polite. The rooms are spacious and on the surface things seem clean and well kept. But as you look closer you'll notice that the carpets are very worn, there are ceiling water stains and mold and the furniture is pretty beat up and chipped. It's nice to have a refrigerator and microwave in the room as well as a sitting area but everything is very dated (probably remodeled in the 80's). The room keys were constantly needing to be re-programmed (3 times in a two-day stay). The shower was very good but the tub had hair from a previous guest. The ice machine was terrible. The gym is small but typical of other hotels in this price range. The breakfast is adequate but the number of tables is too small. The air conditioning blows on the bed.
The worst offense was that the bedding was probably not changed from the previous guest. We arrived late at night and as we were going to sleep my wife found long black hairs in the bed that were certainly not from us. It was so late we just brushed the sheets off and went to sleep. The next day I placed a mark on a sheet to see if it would get changed per my request. It never did. Based on this, I can only assume that all housekeeping was poorly done. I usually leave a tip for the housekeeper but not this time.
We will not return to this hotel (there's a nice Hampton Inn up the road).
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- Also Known As:
- Quality Inn And Suites Albany Airport
- Quality Inn & Suites Albany Airport Hotel Latham
- Quality Inn Albany Airport
- Quality Inn Latham
- Latham Quality Inn