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“Disappointing and deceiving” 2 of 5 stars
Review of Quality Inn & Suites Albany Airport

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Quality Inn & Suites Albany Airport
2.0 of 5 Hotel   |   611 Troy-Schenectady Rd., Latham, NY 12110-2505 (Formerly Clarion)   |  
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Ranked #11 of 17 hotels in Latham
Franklin MA
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
“Disappointing and deceiving”
2 of 5 stars Reviewed September 15, 2012

We have stayed at this hotel twice in the last year. The location is very convenient and there are lots of restaurants and DunkinDonuts nearby. The lobby looks very welcoming and we found the front desk staff to helpful and polite. The rooms are spacious and on the surface things seem clean and well kept. But as you look closer you'll notice that the carpets are very worn, there are ceiling water stains and mold and the furniture is pretty beat up and chipped. It's nice to have a refrigerator and microwave in the room as well as a sitting area but everything is very dated (probably remodeled in the 80's). The room keys were constantly needing to be re-programmed (3 times in a two-day stay). The shower was very good but the tub had hair from a previous guest. The ice machine was terrible. The gym is small but typical of other hotels in this price range. The breakfast is adequate but the number of tables is too small. The air conditioning blows on the bed.

The worst offense was that the bedding was probably not changed from the previous guest. We arrived late at night and as we were going to sleep my wife found long black hairs in the bed that were certainly not from us. It was so late we just brushed the sheets off and went to sleep. The next day I placed a mark on a sheet to see if it would get changed per my request. It never did. Based on this, I can only assume that all housekeeping was poorly done. I usually leave a tip for the housekeeper but not this time.

We will not return to this hotel (there's a nice Hampton Inn up the road).

Room Tip: Go someplace else!
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 people have reviewed this hotel

Traveler rating
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    17
    19
    12
    17
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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English first
BRATTLEBORO, VT
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 31, 2012

Outside: Easy to find, right off I-87. Convenient to Sake Restaurant, show your room key for 20% off.

Inside: The room had a microwave and refrigerator, which were good. The shower sucked. Half the water came out the spout below and what came out of the showerhead sprayed at random. A/C was loud and directed the cold air right onto the bed. Breakfast was okay, if you like rye bread.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 24, 2012

What a shame that things have slipped so badly since I stayed here a year ago. My room number was 500....here is a list of the problems I had: The coffee maker was not cleaned from the last guest, & the used coffee pack was still in the coffee maker; the security bar on the door was broken & absolutely useless; there is so much chlorine (or some other chemical) in the cold water, that the coffee I made in my room in the morning was horrible; there is a lot of mold around the edges of the bathtub; the windows in the room open up, but there are no screens, so bugs can fly in; the breakfast area for the breakfast that is included with the room shuts down at 9AM on weekdays, way too early in my opinion.

The only good thing was the nice evening front desk clerk.

Sorry, but I'll be looking for a different place to stay next time I'm in the Latham area.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
queens
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed August 23, 2012

Ok, first the pros: Walking distance of Sake, Carabba's, Ruby Tuesday. Comfortable bed. Refrigerator and microwave in room. Lobby looks very professional, but don't be fooled!
Now, the cons: Dirty on the inside (cobwebs and wall stains), very old facilities (bathtub with rust stains), a/c works but you can't control it, curtains have holes in them. Pool wasn't open.

There are lots of hotels in the vicinity. If you pay more than $50 for a room here, you are paying too much.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton, New Hampshire
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 21, 2012

Late in the day I booked the last room available, which happened to be their 2-room Presidential Suite. First impression was that it was a bargain price, given the amenities: kitchen with full refrigerator and stove, furnished living room, two flat screen TV's, well-appointed jacuzzi, and king bed. However, a closer look showed the facility was poorly maintained, to say the least: at least 2 burned-out light bulbs, a short in a light switch in the kitchen and possibly the ceiling light in the living room, no working phone in the living room, a lamp with the switch broken off, a non-functioning bathroom fan, and the wireless internet connection unavailable until morning for some reason. Situated on the ground floor and screened from public view behind a thick row of shrubs, I found the large sliding glass windows unlocked when I checked in, which certainly did not make me feel very secure. Forget the President; maybe this would work for an Assistant Undersecretary of the Interior??

Mentioned the issues to the friendly staff at the front desk when I checked out, and they assured me they'd have their maintenance people look into it.

  • Stayed August 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 19, 2012 via mobile

Absolutely disgusted! When we got there we found pubic hair on the sheets and when we called to inform the staff someone came up and put the mattress pad cover over the sheet! The rooms
Are beyond disgusting the staff is rude and the blankets had holes in them like they've been in a cellar for years. When we checked out the very next day and complained to the staff they accused us of lying. I will never stay there again!

  • Stayed August 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 18, 2012

We stayed for two nights - one adult and three children. Liked the fact there were two beds and a pull out couch.
Breakfast was adequate.
Paid and booked the room through hotels.com which turned into a project since I was informed upon check-in that there was a double booking. When I checked credit card transactions there weren't just two charges but three. Appreciated the fact that the front desk clerk advised me of the problem. Took multiple attempts to remedy with hotels.com and a number of hours on the phone.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites Albany Airport

Also Known As:
Quality Inn & Suites Albany Airport Hotel Latham
Quality Inn And Suites Albany Airport
Quality Inn & Suites Albany Airport Hotel
Quality Inn Albany Airport
Quality Inn Latham
Latham Quality Inn
Address: 611 Troy-Schenectady Rd., Latham, NY 12110-2505 (Formerly Clarion)
Phone Number:
Location: United States > New York > Latham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 17 hotels in Latham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Albany Airport 2*
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