The general manager was not helpful in resolving my stolen blouse issue and didn't address it until the last morning as we were trying to check out, even though we reported it missing the morning of the day before. Her reasoning was that she couldn't check my bags to be sure I didn't have it packed!!! Stating that 'many people claim to have lost items, then find them later'. I informed her that I would write a review here, for others to see. The room was 'adequate' and compares to a US 3 star, probably. The staff was very friendly, and the location is great, for our purpose. The food was tasty, but not consistent...huge menu, but many items were 'not here today'. The waitstaff was very helpful, and after having the Wellington Steak the first night, which was like leather wrapped in a not-quite-done doughy bisquit, from then on I ordered ''poached fish fillet in a bowl' every night, it was different every night, but quite good...much like a fish stew.