This is a bit of a mixed review and I am disappointed to be having to write it.
Fundu Lagoon is an amazing location. There are beautiful views across the bay from the accomodation, restaurants and bars. We had a superior suite and it was incredibly spacious with lots of places to sit and the plunge pool was extremely welcome and was used numerous times a day.
When we arrived at the port for the 20 minute motor boat final part of our journey there was the Zanzibar ferry and a cement boat there making it difficult for us to get onto our boat. This of course was completely outside of the control of Fundu and Ellis, one of the owners offered my wife and I a head, shoulder and neck massage at the Spa. I did not want a massage so Liz let my wife have a full body massage. This was very generous of them.
Liz, the manager is wonderful. She is extremely genuine and goes out of her way to accomodate guests requests and ensures they have a good time.
The tented accomodation was a bit dated but comfortable and had everything we needed. The drains in the shower stank and on the last day there was a large crab in the shower. Whilst our tea, coffee and fridge were stocked daily our shower gel was not replenished. The cleaning overall was very good but the bathroom resin floor was filthy and needed a proper scrub rather than a light wipe with a damp mop. The wc pan was cracked.We put used and dirty towels on the floor expecting them to be replaced and they were hung up again. In the end we left them outside on the decking. Ash trays were not emptied for three days and again I put them on the walkway next to the tent so that the cleaners had to walk past them. When food was ordered from the pool bar and delivered to the room at midday the plates etc' were left until the next day to be cleared away. Again I piled them up and put them beside the tent.
We ate from the pool bar every day, sometimes breakfast and lunch but always lunch. We usually had the food delivered to our tent. They things like served burger and chips, club sandwich, fish cakes, fish fingers and chips. The food was very good and freshly cooked and despite the walk to deliver it hot.
Unfortunately the same cannot be said for the main restaurant. I opted for the full "English" every day. On two occasions I got no eggs. I asked for two toast every day and apart from one day only got one. Two days the breakfast was stone cold.
In the restaurant ibn the evening on day 1 I ordered tuna carpaccio starter. I was incredibly salty and smothered in citrus juice. I eat absolutely anything but this was completely inedible. I had two mouthfuls and left it. For the main I had lamb which was very chewy and tasted like it had been reheated.
Day 2 - I had over cooked pork loin. My wife ordered fish with noodles. The noodles turned out to be shredded vegetables. Not what she thought she was ordering.
Day 3 - Swahili barbecue. Very good starters. The only meat for the main was a chicken curry. lots of bone and very little meat.
Day 4 - My wife had fish. The board does not specify which fish which would be very helpful. The fish turned out to be marlin. Raw in the middle, tough as old boots to cut. When my wife complained the duty manager went and spoke to the chef and came back and said it was supposed to be like this. And that just about sums it up. The chef is crap. The management and owner are clueless when it comes to food and think what is being served is good.
I had a chicken leg in a really rich sauce which would have been more appropriate with a red meat.
Day 5 - beach barbecue. My wife is allergic to shellfish which Fundu knew. The fish was cooked on the same barbcue as the lobster and we watched the cook use the same tongs for the lobster as he did for the meat. Therefore my wife could eat nothing. The same duty manager who defended the chef previously went and spoke to them and came back and said that they had not done this despite us watching them do it. He did offer have something cooked for my wife which she initially declined. Then Liz came over and persuaded my wife to let them make her something. They produced a spaghetti bolognaise which was very nice. I did eat the lobster which was delicious.
Day 6 - I had lamb tagine with unstoned green olives. The olives really didn't go with this dish and there was hardly any meat. I ate the meat and left the olives. My wife had mushroom stroganoff which was on a bed of mashed potatoe. Again the mash was a bit odd but the stroganoff was very nice.
Day 7 - We had pork chop with dauphinoise potatoes. The potatoes were very good. The pork chop was tough. Again cooked previously and reheated. The veg weren't even "al dente." They just weren't cooked and were tougher than the meat. Dessert was a very tart and citrusy lemon cheesecake and a panna cote. Neither of which were very nice.
Day 8 - Swahili barbecue again. Starts again were excellant. For main I had lamb curry and seafood stew. The stew was stone cold and the calamari was rubbery. The lamb was so chewy most of it went in the sea. I find it incredible that the chef cannot even make a curry without the lamb being inedible.
Day 9 - Lamb chops. Very nice. Think we were early to dinner today so not reheated. Dessert cheesecake with passion fruit sauce. Again the chef did not hold back on the citrus. Very tart.
The soups were delicious. I had lobster bisque one evening which was one of the best soups I have had.
The house wine wasn't very good.
The free cocktails were only ok if you like copious amounts of lime juice.
We were given a knife and fork for our desserts. These included things like chocolate pudding with custard (served cold) and cheesecake with malibu sauce. We had to ask for a spoon every evening.
The diving was very good but they do not have pelagics. Sebastien and Marlene were very welcoming. The night dive was amazing and Filbert was very enthusiastic and really looked after us. They do not have Nitrox which is surprising (only need a cylinder of O2 - they've got 2 compressors) and the dive centre could be run more efficiently. What I mean by that is you say you want to go diving the night before. They prepare the kit and put it on the boat and then if you don't turn up its fine. Also if you do 6 dives you get a discount but don't have to prebook or commit to 6 dives. Great for us but not a very efficient way to run a profitable business. This is not the fault of the dive team.
We did complain a couple of times but when Ellis, the owner, told us people generally complain because they want something we didn't bother. Also when we did complain the duty manager just defended the chef. We did not think the chef was capable of producing better food therefore what is the point of complaining. Especially when the owner does not want to hear it.
So despite an amazing location and a wonderful manager (Liz) we were very disppointed that despite paying a lot of money to stay here the best food was a burger and chips and a club sandwich.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I was so disappointed to read your review of your recent stay at Fundu Lagoon, and was surprised by your comments about me, especially considering that Liz and I managed to join yourself and your wife for dinner which was a very pleasant evening. One of the things I enjoy most during my visits to Fundu is meeting with our guests and hearing their feedback.
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Both myself and the other owners and our management team take all guests’ comments very seriously. Our house keeping team visit each and every bungalow twice a day, so I was most surprised to hear of your complaints in this area. I have asked Liz for a full report on the matter, and we will take any action necessary, should it transpire that there has been a lapse in our usual high standard of cleanliness and bungalow maintenance.
As you know, we are situated in a remote area and surrounded by exotic wildlife. In all the years that we have been open, I don’t ever recall hearing about a crab managing to make its way into a shower. However, that is by no means to say that this cannot happen, as all creatures are resourceful when looking for water and cool places to hide in the searing heat, and open tents are probably a temptation too far for them.
Our house keeping policy is such that once a bungalow has been cleaned for the day and the refridgerator restocked, then our staff stay away until evening turndown, in order to provide maximum privacy for our guests. We could easily have dealt with all of your complaints about house keeping had we known about them at the time. In fact, when you did complain to us that there was a fault with the zipper on your tent, our in-house tailor mended it promptly and you even took the trouble to thank us for sorting it out for you as a result.
Neither of you mentioned that you were unhappy with the food and beverages on offer when we dined together, so I was obviously totally unaware of this. We are constantly working with our chefs on new menus and are always keen to improve on standards wherever possible. Our head chef has been made aware of your criticisms, and I will be following up on this on my next visit to the hotel.
I was pleased to read that you enjoyed your diving experience at Fundu, and that your wife also enjoyed her massage. I will make sure that your kind comments about our diving team and Liz are passed on to them.
Feedback from our clients is important to us, so thank you again for taking the trouble to write.
Ellis Flyte (Creative Director)
c.c. Hannes Wolters (General Manager)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.