6 of us rented one of the chalets which had a great view. the main building was nice in a very rustic kind of way. however, in one of the bedrooms, the radiator is so loud that you couldn't sleep if you had the heat on. seeing as it dipped down to almost -20 Celsius, this was a real problem. when we mentioned it at the front desk, the first staff member was polite but unhelpful. when we next spoke to the manager on duty, she was not only rude and unhelpful but argumentative and aggressive as if somehow we were the problem. it was the worst customer service I have ever experienced at any hotel in the over 45 countries I have visited. re-inforced the negative stereotype about poor American customer service and manners. what a shame, for the resort itself was quite lovely. however, there are many other places to choose from so I strongly recommend looking for other options.
- Official Description (provided by the hotel):
- Center of village, overlooking lake, adjacent to Olympic Center. Family owned & operated. Quality & Meetings Service Excellence award winner. Highlights: 245 guest rooms and suites, many with Jacuzzis & fireplaces, 45 holes championship golf, 6 tennis courts, indoor pool & whirlpool, fitness room, extensive meeting space, private beach with paddle & row boats at the Lake Placid Club. Restaurants: MacKenzie's, Great Room Lobby & Bar, The Lake Placid Club Golf House, (year round weddings/special events, and seasonal for lunch) and The Lake Placid Club Boathouse. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Resort & Golf Club Lake Placid Hotel Lake Placid
- Crowne Plaza Resort And Golf Club Lake Placid
- Crowne Plaza Lake Placid
- Lake Placid Crowne Plaza