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“Great place to stay in Lake Placid” 4 of 5 stars
Review of Crowne Plaza Resort & Golf Club Lake Placid

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Crowne Plaza Resort & Golf Club Lake Placid
3.5 of 5 Hotel   |   101 Olympic Drive, center of village, overlooking lake, Lake Placid, NY 12946   |  
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Ranked #12 of 31 Hotels in Lake Placid
fulton, ny
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Great place to stay in Lake Placid”
4 of 5 stars Reviewed April 21, 2013

We stayed here to take my son to visit Paul Smith college and was only staying one night. Loved the lobby and bar area with complete wall looking over the golf course. The room was very comfortable and had all the high end look. We booked not knowing the room and a balcony and it was large and had two rocking chairs with a small table over looking the mountain sides. The resort is very large and our room was very far from the lobby but they had a hockey team staying so it was nice to be away from all the other guests. We arrived at 8:30 pm and it was raining very hard so decided to stay there for dinner and it was very good. The next morning on the way to checking out we came across the large indoor pool area. Wish we had more time there and will return to stay again and get to enjoy more of this resort.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Guest Relations Manager at Crowne Plaza Resort & Golf Club Lake Placid, responded to this review, April 22, 2013
Thank you for your review of our hotel. We look forward to seeing you again in the future.
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837 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
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English first
Princeton, NJ
Top Contributor
76 reviews 76 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed April 21, 2013

Took a long weekend away with my wife. We stayed at the Crown Plaza. The resort is located right in the center of Lake placid, although the walk is up a brutally steep hill. The hotel itself is very nice. I think we were in one of the more recently added rooms. Our room was very nice with a balcony and Jacuzzi tub. The bathroom was large and nicely decorated. There are nice views of Mirror lake from the hotel. The lake is about a block away in downtown LP. We seemed to have water pressure problems both with the shower running hot and then cold, and with the toilet flushing. Nothing major but inconvenient. The parking is designed strangely, so we had a bit of a drive from the front entrance to get back to our room. Not sure that I would classify it as a Resort or a Golf Club, since other than an indoor pool there was little to do at the hotel itself. Overall a nice stay, and I would stay there again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Guest Relations Manager at Crowne Plaza Resort & Golf Club Lake Placid, responded to this review, April 22, 2013
Thank you for your review of your recent stay at our resort. I apologize for all of our resort activities that were not available due to the season. In the summertime we have our own private beach, tennis courts & 45 holes of golf. In the wintertime you would be about to cross country ski on our cross country ski courses. Please come back and see us in the summer so that we can show you all the great items that we have to offer!
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1 review
5 of 5 stars Reviewed April 17, 2013

Awesome hotel!!!! We have been staying at the Crown Plaza between Christmas and New Years for many years. Great location behind the Olympic ice skating rink. Awesome views of Mirror Lake and the great room has one of the best views in Lake Placid. I have spent many hours at the bar there watching families playing board games. We have been staying at the Crowne Plaza for many years...we started when my son was a mite playing in hockey tournaments in Lake Placid so it's been over 10 years. We have gotten to know many of the hotel's staff and they terrific. Scott Burslem, Guest Services Manager, has become a friend and we enjoy seeing him every year. I highly recommend the Crowne Plaza to everyone who is planning a visit to Lake Plaza. You will be very pleased with your choice. My family always looks forward to our visit.

Room Tip: I highly recommend the Adirondack Wing.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Guest Relations Manager at Crowne Plaza Resort & Golf Club Lake Placid, responded to this review, April 21, 2013
Thank you for your review and for your continued loyalty to the Crowne Plaza Resort. I appreciate your comments about our staff and have already shared your comments with them. It is a magical time and place in Lake Placid during the holidays and we are glad that you have chosen to spend them at our hotel. We look forward to seeing you soon.
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Pembroke, Canada
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 13, 2013

Stayed at the Crowne Plaza as part of the Can-Am hockey tournament. Breakfasts and dinners were included in the cost we paid for the room.

Check-in: Due to hustle and bustle of many teams arriving at the same time on Thursday, the wait to check in was a little longer than my expectations and the lobby was crowded with suitcases, hockey bags and coolers. There were only three front-desk staff on duty - could've used 4 or 5 - however, they were welcoming and friendly. These staff have the protocols for Can/Am guests down pat and were efficient once we made it to the desk.

Room: We upgraded to a king suite and appreciated the separation from the front sleeping area. A second bathroom would've been nice. The king bed was comfortable and my son who had a double bed also rested well. There were many chairs in the room (good for entertaining hockey parents) and two others on the balcony as well. We did appreciate that our entire team was relatively closely positioned in a suite of north wing rooms. We do wonder why there is no recycling bins in the hotel rooms - I hated to put plastic bottles and cans in the garbage bin.

Areas for Improvement: The rooms themselves are a little on the dark side and I would have preferred better lighting. The carpets, while not worn in the rooms are a little tired in common areas such as hallways and staircases. We used the staircases after we checked in because the small elevators took too long. The walk from the rooms to the parking lot is lengthy.

Housekeeping Service: Outstanding. The staff really seem to work as a team and enjoy their jobs. I must give credit to the leader of this team who has built a highly motivated and professional team.

Location: The Crowne Plaza is situated on the top of a steep hill overlooking the Village of Lake Placid and Mirror Lake. Whiteface mountain and others in the Adirondacks provide an amazing backdrop. The hike up the hill to the hotel from main street literally takes your breath away and is not advised for anyone with breathing difficulties. Walking down the hill is hard on the knees and we found it very slippery in the morning and evening. As a result, we did a mix of walking and driving up/down the hill throughout the weekend and appreciated the municipal parking lot at the foot of the hill so we could load hockey bags in our van after games at the Olympic rink triplex at the base of the hill.

Best Feature: The lounge - open only to those > 21 years of age - is the best and most beautiful feature of the Crowne Plaza. It is appointed as a log cabin (post and beam style) with wonderful cast iron chandeliers, hunting and sporting paraphenalia, a grand fireplace and many large comfortable chairs and couches. The bartenders were great.

Meals: The buffet style breakfasts and suppers with our Can/Am package offered many choices and it was nice to see the allergy warnings posted for those with food sensitivities. Coffee was great (surprisingly). At times it took a while for empty trays of hot items to be replenished - usually at peak service times. We were pleased to see fish offered twice on Thursday and Saturday but extremely disappointed that it wasn't served on Good Friday.

Shopping: I had thought I would need to venture 50 miles to Plattsburgh outlets to find great deals but boy was I wrong. From shoes for dad, to shirts and ties for son, and a new spring wardrobe for mom, we got everything we could imagine in Lake Placid at prices far less than we would have paid at end of season sales. Even new duvets for our cottage were had at 1/2 price.

Attractions: While our free time in Lake Placid was limited, we did circle Mirror Lake. I will do tours of Whiteface and Olympic ski-hill attractions on my next visit to Lake Placid.

Pool / Spa: We did not use the pool / spa.

Room Tip: First - if you don't like commotion, avoid the Crowne Plaza on a designated Can/Am hockey weeken...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Guest Relations Manager at Crowne Plaza Resort & Golf Club Lake Placid, responded to this review, April 21, 2013
Thank you for your review of your recent hockey stay at our hotel. I appreciate the great detail that you wrote in your review and I was happy to see that you had a great time. We look forward to seeing you on your next visit to Lake Placid.
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Oakhurst, New Jersey, United States
1 review
5 of 5 stars Reviewed April 9, 2013

Just spent a wonderful weekend at the CP with the CAN/AM tournament for Special Needs hockey players. The entire staff could not have been more welcoming, friendly, attentive and respectful to the visitors with Down Syndrome, Autism, and other conditions. Believe me, this is not always the case! Every parent I spoke with agreed, staff was kind, patient and never spoke down to or ignored a guest but tried their best to help. Kids loved the great room, lobby, buffet, and pool. Beautiful hotel. Good parking. Wonderful views. Walk to rink and downtown. Hope to return!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Guest Relations Manager at Crowne Plaza Resort & Golf Club Lake Placid, responded to this review, April 12, 2013
Thank you for your review of your recent stay. Our staff had a magical weekend with your hockey teams and all of the wonderful smiles and attitudes from all made the resort a special place to be. We look forward to seeing you soon.
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Ottawa, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2013

Spent a few days in Lake Placid in March. Enjoyed our stay here very much.
What we Like :
- Great location to visit Lake Placid. Also close to Whiteface ski, they offer discount lift tickets
- In room fridge and microwave, also free WiFi
- Has laundry facility
- They put all the hockey tournament youth to one wing, so other guests will not hear the noise, it is a very good arrangement
- Breakfast is reasonable priced in on-site restaurant and quality is good. They also offer coupon for free coffee/tea
- Discount coupon and transportation to Boathouse restaurant across the Mirror Lake
What we don't like:
- in the swimming pool area, no changing room, no shower

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Guest Relations Manager at Crowne Plaza Resort & Golf Club Lake Placid, responded to this review, April 12, 2013
Thank you for your review of your stay. I was glad to see that all of the positives that you had listed in your review including all of the wonderful dining options at our hotel. We look forward to being your hotel of choice in Lake Placid.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 3, 2013

The view and the main lodge, as well as the rooms, are outstanding ! When we will return to the area for the summer again, we will most definitely be staying here. The BEST VIEW in Lake Placid. Friendly staff, great amenities. Nothing to complain about - The Lake Placid Club also has condo's, we may look into those if we choose to come here year over year ! Thank you for the hospitality !

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott B, Guest Relations Manager at Crowne Plaza Resort & Golf Club Lake Placid, responded to this review, April 12, 2013
Wow - Thank you for your review of your stay. I agree with you that the views from our hotel of the town and of Mirror Lake are best in town. We do have options from our standard 2 double beds up to our 3 bedroom condos to fit any type of group or family. We look forward to seeing you again in the summer.
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Additional Information about Crowne Plaza Resort & Golf Club Lake Placid

Address: 101 Olympic Drive, center of village, overlooking lake, Lake Placid, NY 12946
Phone Number:
Location: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Lake Placid
#7 Family Hotel in Lake Placid
#7 On the Beach Hotel in Lake Placid
#9 Romantic Hotel in Lake Placid
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Resort & Golf Club Lake Placid 3.5*
Number of rooms: 249
Official Description (provided by the hotel):
Center of village, overlooking lake, adjacent to Olympic Center. Family owned & operated. Quality & Meetings Service Excellence award winner. Highlights: 245 guest rooms and suites, many with Jacuzzis & fireplaces, 45 holes championship golf, 6 tennis courts, indoor pool & whirlpool, fitness room, extensive meeting space, private beach with paddle & row boats at the Lake Placid Club. Restaurants: MacKenzie's, Great Room Lobby & Bar, The Lake Placid Club Golf House, (year round weddings/special events, and seasonal for lunch) and The Lake Placid Club Boathouse. ... more   less 
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Also Known As:
Crowne Plaza Resort & Golf Club Lake Placid Hotel Lake Placid
Crowne Plaza Resort And Golf Club Lake Placid
Crowne Plaza Lake Placid
Lake Placid Crowne Plaza

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