We had an amazing time here with the family over the Thanksgiving holiday. The inn felt very cozy with its beautiful adirondack decor and friendly staff. We appreciated that they took the time to decorate the hotel as soon as Thanksgiving was over. The day after, all the Christmas trees were setup and many other holiday trimmings were being put up all over the property...very nice touch!
Our room had an incredible view of Mirror Lake, and we loved that main street was just a short walk away. We also took a very short drive to Whiteface for opening day on the slopes. Everything was conveniently located to the inn.
We have only stayed at one other luxury hotel in Lake Placid, and we felt much more relaxed here. We came here to escape NYC and the scene that comes with it. At this place, we felt like we could grab a drink, sit in a room with a fireplace without other people checking us out.
The spa was wonderful as well. Within our group, we had a total of four treatments done. The staff was very professional and knowledgeable. The locker room was neat and not crowded. I loved that they accommodated our last minute reservations. I would definitely go back.
The one thing that was an issue for us was the baby cribs that were provided. We had one set up in our room prior to our arrival. The design is very similar to a standard Pack 'n Play. The problem was that as soon as I pulled on one side to move the crib over a couple of feet, the frame unclicked and one arm collapsed. I made sure that I hadn't pushed any of the release buttons and made sure the floor was flat to the ground. It was very wobbly. It was either a really cheap crib or over-used. I set the arm back to make sure it wasn't just a single mishap...but, as soon as i pulled on one side, it happened again. I sent it back telling the attendant that it should be thrown away before a child gets hurt in it. He was very kind and set up a new crib. This time, pulling on the arm did nothing, BUT when i leaned on one arm of the frame, it collapsed. Again, this 2nd crib was very wobbly. We travel extensively and own 3 Pack 'n Plays, and never has one collapsed with such little effort.
Also, there was not enough lighting in the rooms. I think the dark brown lamp shades absorbed and blocked too much light from the 4 lamps we had on in the room. We had them on their highest brightness settings, but could barely see unless we were right under the lamps.
In general, we would absolutely go back to this hotel and spa, and I would recommend it to friends. I did think it was important enough to mention the crib issue on here so that maybe the hotel could check their crib inventory before a child gets hurt.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for being our guest. We are glad that you had an amazing time with your family over the Thanksgiving Holiday and that you enjoyed the incredible views from your room, the Spa and the service by our Staff.
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I want to assure you that we always purchase top of the line products (Graco is a very reputable company), and we inspect our cribs and pack n’ plays regularly and test them before they are set up in a room. Although we could not recreate what you described, to be safe, we have rechecked all of our pack n’plays and cribs to make sure they are sturdy and safe. Again, thank you for bringing your concerns to our attention.
We look forward to your return!
Mirror Lake Inn Resort & Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.