The hotel is in the center of the village which is ideal. The view from the lobby is breathtaking. We had stayed for 4 nights. The first two were spent on the village side of the hotel; we couldn't upgrade because the hotel was all booked from some hockey training going on. We were told by one woman that we could upgrade to a lakeview room suite for the last two nights of our stay, seeing that it was going to be after the crowd of people were all leaving sunday, at a discounted rate. When we went down to the front desk on sunday, the man working there said he could not give us a discount on the room price. The hotel was dead, there was nobody there. You would think they would want some extra money than none at all. They allowed us to view the suite rooms first before going ahead and paying the extra expensive upgrade. The suite was not that spectacular. I was expecting it to be a complete overhaul from the deluxe rooms. It was the same bed coverings (the kind you need to bring your own blanket to lay on) the same dirty carpets (with cheese doodles in the corners) --- definately not worth the extra money. The worst part, though, was the fact that when I had called them on our way home on checkout day to tell them I had left my Mary Kay makeup bag behind the bathroom door which was filled with a few hundred dollars worth of makeup and when rolled out is 3 feet long, they did everything in their power to defend the housekeeper. The only people who had access to that room were myself, my spouse, and the housekeeper. It's not a bag you can carry around with you in your purse, therefore, if I don't have it in my luggage or in my car, the only other place it could be is the hotel. Of course, the housekeeper denied any such finding and the hotel defended the housekeeper as if she could never do any wrong. I know for a fact it was left in that room, hanging up on the hook behind the bathroom door. They never even compensated me for my "loss" and made it seem as if I missplaced it and that it will show up somewhere in my possession in the months to come. Horrible customer satisfaction. I would not recommend this hotel to friends or family. If I was shown some honesty or some owning up to the fact that it was taken, maybe this review would be a pleasant one instead of what it is.
- Official Description (provided by the hotel):
- “The Only thing we Overlook is the Lake.” Surrender yourself to the untouched beauty of the Adirondack Mountains at the first resort in the United States to receive the Audubon’s Society highest Platinum Eco Rating for Hotels. It’s a place to renew yourself on the serene shores of Mirror Lake, and a place to thrill yourself, just moments from the famed Olympic Village at the heart of Lake Placid, New York. We are proud to offer Deluxe Accommodations as well as over 20 different kinds of suites and specialty rooms. All of our rooms are 100% smoke free, our lake front rooms above ground level have private balconies, and the ground level rooms have large glass doors leading out to a patio. Don’t forget your pup because we are a Pet Friendly resort. The Golden Arrow has an indoor pool, steam bath, two whirlpool hot tubs, and sauna. There is also a private white sand beach that is the perfect place to take in a magnificent panorama of the Adirondack Mountains. In the summer there are complimentary kayaks, canoes, and paddleboats available, we also have an authentic Italian Gondola that can be taken out for a minimal charge. In the winter you can ski, skate, and even take a dog sled ride on Mirror Lake right out our back door. ... more less
- Reservation Options:
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- Also Known As:
- Golden Arrow Lakeside Hotel Lake Placid
- Hotel Golden Arrow Lakeside
- Golden Arrow Lake Placid