I've stayed at Golden Arrow for years and usually have a pleasant stay. The rooms are clean and up to date. The location is super convenient, right on Main St in Lake Placid - within walking distance from tons of restaurants and local attractions. My hubby and I especially love the Haystack suite with fireplace, in room jacuzzi, lakeside view. I came with my sister a few months ago and when we walked into the lobby to check in there was not a soul around. We peeked around the desk and saw that there were some people in the office in back, we not-so-discreetly made some commotion to announce our presence but remained without assistance. After 10 minutes, my sister finally walked into the back and into the private office and asked for someone to assist us. We were given a nice room on the road side and didn't realize until we were trying to sleep that night that the snow plow drove back and forth past our window that faced the neighboring building... all night long. So, definitely make sure you don't get a road side room that is next to the hat store (in the winter obviously). I was a little disappointed that when we checked in I told the receptionist that I forgot my card that offered my a free upgrade. Apparently the honor system wasn't accepted. See the photo below of my card ;) I chalked it up to my own forgetfulness. But when I asked later that evening if the front desk had a fork I could borrow I was told to go to the drug store and buy one. :( Maybe if I had ordered room service my answer would have been different? In any case, I still enjoy the Golden Arrow occasionally.