I apologize that your stay was met with reduced amenities and less than perfect customer service. The Whiteface Lodge is committed to the quality of our guests’ experience. The operating hours were expanded in January in response to guest requests. The pools and the bowling lanes have been upgraded. While the resort amenities keep evolving, we do expect our Grand Opening in June. Our all season, outdoor skating rink will be launched again with a retractable roof so that you can see the stars on a summer evening. In addition, our staff is trained to provide the highest level of customer service to our residences and our guests, including limiting the use of our wonderful facilities to guests of the resort. Activities passes give guests exclusive use of amenities such as our Canoe Beach Club on the waters of Lake Placid. I believe The Whiteface Lodge is an excellent value that provides many opportunities to enjoy a Lake Placid vacation. Please feel free to contact me directly if you would like to any further information on The Whiteface Lodge.