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“Great family vacation spot” 4 of 5 stars
Review of The Whiteface Lodge

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The Whiteface Lodge
4.5 of 5 Resort   |   7 Whiteface Inn Lane, Lake Placid, NY 12946   |  
Hotel amenities
Ranked #2 of 31 hotels in Lake Placid
Burlington
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Great family vacation spot”
4 of 5 stars Reviewed March 1, 2014

The Whiteface Lodge provided an amazing winter retreat for our family of three. The Superior one-bedroom suite was more than adequate with a well appointed kitchenette, one and a half baths, and a toasty fire by which to sip a glass of wine! There was something for everyone to do without even needing to leave the lodge from ice skating to the game room (complete with bowling alleys) to the movie theater to the indoor/outdoor pool and hot tubs to the spa. Enjoying the apres ski special in the lounge by the fire was perfect for late afternoon unwinding. Service was superb with daily room servicing, ice service, and turn-down complete with a quick clean-up and leaving behind chocolate chip cookies for a bedtime treat. The one area for improvement we noted was the breakfast which we found over-priced with mediocre food, but that won't keep us from coming back. We're ready to book again!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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489 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 26, 2014

The hotel claims the junior suite is: A luxuriously appointed one-room studio measuring approximately 500 square feet. Ideal for a family of four or a couple, this guest room features a Queen bed, a Queen sleeper sofa and a large bathroom with a jetted tub / shower combination. This is NOT true. We arrived with 3 people with a reservation for a junior suite and were given a Queen bed and a sofa (not a sleeper)! Then the manager haggled us, throwing numbers at us to prove how expensive the room was "on the market" and how much of a rate cut we were getting as guests of a wedding. It was tact-less. Only after going in person to the front desk and speaking to one of the (really nice) women at the front desk did they relent (there were people around us I suppose). Be careful as the hotel does not offer roll-away beds and will not upgrade you without a fee. For the rate and the honor of being a "Leading Hotel of the World" they should know better than to falsely advertise. The breakfast is also a disappointment - the breakfast space is very elegant and waiters bring juice/coffee but the food selection is poor. For the price of the hotel there should be an omelet station (and not buffet style eggs that get cold before you get to the table) and cold cereal and bagels. Stay at Mirror Lake Inn.

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris P, General Manager at The Whiteface Lodge, responded to this review, March 9, 2014
Thank you for the feedback. I assure you that this is not the norm or an intended false advertising ploy. First I would like to apologize once again for the miscommunication and I enjoyed speaking with you during your stay. I hope the wedding you attended you enjoyed as much as the Bride and Groom who said we went beyond their highest expectations and that their guests were “Blown away by the service and luxury they experienced”. The fact is we have only 10 Junior Suites (out of the 94 total Suites in our resort) and 3 of them do not feature a sleep sofa, just a Love Seat sofa in front of the fireplace and TV. At the time of booking this is always indicated if it is one of those three Junior Suites that truly only sleeps 2 comfortably. We have taken this opportunity to realize human error in communication is always possible and although the booking agent may/should have indicated this to you. Either way the description online does not indicate the 3 exceptions and with this brought to light, It will now!
Thank you again and we hope after the complimentary upgrade to a Suite with nearly 900 sq. ft. and two full baths was provided was a satisfactory tory guest service solution, once you indicated that the our offer to split the nightly rate upgrade was not acceptable. The Whiteface Lodge is the only all-suite hotel in Lake Placid and we provide a spectacular array of amenities for our guests including a Grand Breakfast buffet daily, with all regular room bookings, that is extremely well received by the vast majority of our guests.
Best wishes,
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Rockland, Canada
1 review
3 of 5 stars Reviewed February 25, 2014

I was under the impression that Whiteface Lodge was named after and had close ties with the Whiteface Ski Resort. That is not true. It is located at the opposite, almost outskirts of Lake Placid from the ski resort. There is no direct shuttle connection to Whiteface Ski Resort. The hotel DOES offer a shuttle to get into town, but not to the ski hill. Once in town, you have to take the municipal bus from ANOTHER hotel to get to the ski hill. Like many skiing families, not all of the members of the family like to ski at the same times for the same periods of time. At the end of the ski day, my son and I took the municipal bus, a 35 minute milk run, through e many hotels in town, only to be dropped off at another hotel, from which I phoned my wife to come and pick us up. I would expect a high end hotel, to either organize the municipal bus to come to the lodge or offer a shuttle, even a small van, that could bring you to and from the hill. For someone to come from the hotel (lodge) to the ski hill and back would take more than an hour of their time.

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chris P, General Manager at The Whiteface Lodge, responded to this review, March 9, 2014
Thank you very much for your feedback. I understand where there could have been confusion with the word "Whiteface" in our resort name along with the ski area. With this said I assure all travelers nowhere on our site does it promote anything about being located next to the mountain. We do state clearly that we are a short 15 minute drive from the mountain. We are located in Lake Placid, the World Class Resort Destination that twice held the Winter Olympics, but what most people don't realize is there is no ski area in Lake Placid. Whiteface Mountain is located in an adjacent town called Wilmington, NY. The Ski Area is owned by the State of NY and on Adirondack leased property so there is no options for any ski in/ski/out access fo this mountain.
With all of this being clarified we do provide 365 days per year free SUV Car service for all of our guests to go anywhere in the Village of Lake Placid from 9AM-6PM daily. This includes shopping, many Olympic Venues, two lakes, Golfing and much more. In addition, although we do not suggest it due to the size of the loop the bus makes, there is a free Village run shuttle to and from the Ski Area Daily but it could take up to 45 minutes each way depending on the number of stops.
I hope this helps clarify the experience of the misinformed traveler and I will assure you none of this information came from our website. Our property offers what I believe to be the Best Resort Experience in the Adirondacks by far and we are a great place to come and ski from. We do offer room packages with lift tickets and the 15 minute drive each day is well worth it to stay at a World Class Resort and Village plus ski the East Coasts only Olympic Mountain!
Thank you
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Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 20, 2014

Beautiful Adirondack style hotel staffed with well trained people. From the valets, breakfast buffet to the cookies and water carafe at turndown, the staff perform with smiles.

We enjoyed the ice skating, game room and pool area.

The only downside is that some of the guests are rude and pushy, but that may come with the territory if you are spending $650 + per night.

Overall, one of the best hotel experiences we have ever had.

Stayed February 2014, traveled with family
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Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 12, 2014

The Whiteface Lodge is a beautiful, luxurious mountain getaway for singles, families and couples. Each thoughtfully appointed suite overlooks the natural beauty of New York's Adirondacks, and the Lodge has been carefully designed to embrace its environs. Comfortable beds, a fireplace, and a compact and convenient kitchen make each suite a perfect home away from home. Luxury details like heated bathroom floors, jacuzzi jets in the tub and a spa encourage you to spoil yourself during breaks between all of the great outdoor activities and shopping Lake Placid has to offer.

The Whiteface Lodge would be an excellent destination for a wedding or corporate retreat as well, with quality food and world class accommodations.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey, USA
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed February 10, 2014

Not only does this resort deliver on its first class billing by greeting you with a gorgeous lobby and stunning lodge decor, the staff surpasses expectations by their friendly and attentive service. Our room was beautiful, the food delicious and the on-site amenities (all included in your stay) were far too numerous to utilize all of them in our 3 night stay. On premises there was ice skating, snowshoeing, indoor/outdoor pool, great game room and bowling alley, movies theater (3 movies daily with free popcorn), fitness room and spa. What really sets the resort apart from other "great" resorts is the staff. Unfortunately, my 3 year old son became quite ill with a stomach bug during our ride there. (Yes- yuck.) Anyway, after a day there we needed to seek medical attention and they immediately provided us with all information, directions, hours of operation for area urgent care facilities and hospital. Further, during the rest of our stay, the staff kept inquiring after my son and aided us in providing some off menu-bland foods. Even my 8 year old noted that "the people who work here really seem to care. They must only give jobs to really nice people." While the prices are high at this resort, the service and quality of the accommodations, amenities, and service make this resort well worth the price. While our stay was not exactly what we had hoped due to my son's illness, my daughter was able to experience many aspects of the resort and we will definitely return.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
5 of 5 stars Reviewed January 29, 2014

It took only one stay at White Face Lodge for it to become part of our yearly trip to Lake Placid. We are avid hikers who long for a little luxury after a few days of backpacking in the Adirondacks. It may have been the generous room sizes, or the fantastic breakfast buffet. It could have been the spa, or the game room with bowling alley. Maybe it was the excellent customer service, or the relaxing ambiance. Whatever it was, we are hooked and plan on returning for years to come.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Whiteface Lodge

Address: 7 Whiteface Inn Lane, Lake Placid, NY 12946
Location: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lake Placid
#1 Top resorts Hotel in Lake Placid
#2 Romantic Hotel in Lake Placid
#2 On the Beach Hotel in Lake Placid
#4 Business Hotel in Lake Placid
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Whiteface Lodge 4.5*
Official Description (provided by the hotel):
Nestled in the Adirondack Mountains, this exclusive resort is a haven of comfort and elegance. A retreat where guests can relax in sumptuous suites and enjoy superb cuisine. A refined atmosphere, log architecture, fire places, year round activities and the Canoe Beach club on Lake Placid. A Member of Leading Hotels of The World. ... more   less 
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Also Known As:
The Whiteface Hotel Lake Placid
Whiteface Hotel Lake Placid
Whiteface Lodge

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