As soon as we walked into the lodge we knew we would love our stay. The staff was marvelous. Our suite was deliciously comfortable with a great bed, tons of storage space and a lovely sitting room with a gas fireplace. We had dinner there two nights...both times in the bar area and it was quite good. The outstanding aspect of the lodge is the service...anything we needed was immediately attended to. The spa personnel treated us like royalty--not just during the time of my massage (which incidentally was one of the BEST I have ever had--ask for Susan)--but everytime we went down there for a sauna/steam. The iceskating rink was quite a surprise--we were expecting some puny little ice covered pond--and what was there instead was a good sized well groomed rink replete with skates and hot chocolate from morning till night. We took advantage of almost everything the hotel offered...the movie theater,the game room, snow shoeing, the fabulous hot tubs and indoor/outdoor pool. We were there with our teenage daughter for three nights and when we left we felt like we had been on a grand week long vacation.

My husband and I spent a wonderful, relaxing stay at Whiteface Lodge. We were there for three days the first week of December. As we drove up to the resort we were instantly impressed with the look of the resort, and once we got in we felt at home. It was so warm and inviting! Check in was smooth and soon enough we were in our one bedroom suite which was very spacious, clean and comfortable. The staff was very friendly. The kitchen was perfectly equipped. The living room was extremely cozy with the fireplace which was a nice touch. We loved the large window in the living room and bedroom looking out onto the beautiful grounds and the huge balcony. The beds were soooooo comfortable, we slept so well! The heated floor in the bathroom felt wonderful! We appreciated all the little touches such as leaving complimentary chap stick, filled water bottles and glasses by the bedside, biscuits at turn down service, newspaper left outside our front door every morning. We had breakfast at Kanu and wow did we enjoy it! I had never tasted waffles that good! We also had supper there and again, the food was delicious! The grounds of the resort were very nice, though we did not venture out too much because it was sooo cold! We did go to Main Street which is a short distance from the resort. It is pretty with the little shops and restaurants. We also treated ourselves to a couples massage which we really enjoyed. The resort also has a game room, a theatre and a mini bowling alley! What more can you ask for!

Went up for one night and loved it. Ice skating, swimming outside, great bar and restaurant and FREE breakfast was a buffet with the pancakes & bacon were very delicious!!! Will definitely be back. The beds are comfy. The little porch, the elec fireplace, tub/Jacuzi all very nice. Was a very nice one night and very relaxing night w/the hubby.

Overall I really liked this hotel. I will first state what kept me from giving this place a 5 star rating: Service. The service is simply not 5 star, the rest of the place is absolutely 5 star quality. It starts when you arrive, there are not enough valets at the door, not enough people at the front desk on checkin. These things can simply be a matter of timing of course. When we first arrived the valet took our two bags straight to the room. He did not wait to escort us to the room - not that it was difficult to find the room and fortunately we passed him in the hallway on his way back to give him a tip. He had taken off so fast from the car I couldn't tip him before he left with our stuff. One time when returning with the car and looking for the valet it took better 5 minutes (perhaps even 10) for the valet to arrive. Another example, when in eating in the Kanu Lounge the service was really lacking. The first night we arrived we ate dinner in the lounge (the food was good) but the server brought my drink but forgot about my spouse's drink - so we had to remind him we each ordered a drink. At the pool/hot tub area I never saw any staff except one removing towels. I would have expected a staff person to be in the area on a routine basis, perhaps even offer drinks to those in the hot tub or just to make sure everything is in order. I had one or two other minor items on service but you get the point. Overall the staff is very friendly/pleasant, the service is good and perhaps even better than good but just not attentive enough to deliver a 5 star rating.

Now to the rest of the place. It is truly comfortable and relaxing. The rooms are well appointed and quite appealing. I enjoyed the fireplace in the room, the small dinette, the Adirondack decorations, the comfort of all the chairs, couch and bed. I could hear some things in the hallway but not enough to be at all distracting. I was never disturbed by any sounds from rooms to the side or above us. I thought the grounds were quite beautiful - there was snow on the ground when we were there and they had lights in the evergreen trees which looked terrific. Overall the place should be 5 star except the service keeps me from giving that rating.

I will go back, I had a terrific time and recommend this place if going to Lake Placid.