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“Winter Wonderland” 5 of 5 stars
Review of The Whiteface Lodge

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The Whiteface Lodge
4.5 of 5 Resort   |   7 Whiteface Inn Lane, Lake Placid, NY 12946   |  
Hotel amenities
Ranked #2 of 31 hotels in Lake Placid
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Winter Wonderland”
5 of 5 stars Reviewed January 2, 2013

I want to thank the staff at the Whiteface Lodge for helping us enjoy our family vacation. When we arrived the valet service unpacked our car brought our luggage direclty to our room while we checked in and had dinner. During dinner my daughter was not feeling well so I decided to bring her back to the room. The waitress (without us asking) suggested that she would bring the food for my daugter and I to the room ( and would even split the entrees that my wife and I were going to share). The room itself was very comfortable. The kids loved the game room ( with bowling alley) and the skating rink. Next to the skating rink was the Yurt which was stocked with skates for everyone, sleds, equipment for broomball and hot chocolate. All of the equipment was in great condition. We played broomball with another family which was a highlight of our trip ( they could use a few additional broomball sticks :). We would definitely go back and would be interested to see lake placid in all four seasons.


To be fair the food was avergae and they have a funny policy; (which should not matter to most people) We needed to switch rooms the last night because we extended our stay , and although they knew which room we were going to be switched tothey would not tell us. It was comical in the fact that I asked which room we were being moved to and the person at the desk was like " oh I am so sorry but we do not share that information with guests, we would not want them walking around the hotel looking at other rooms". I just had to laugh because they did everything else right.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Kentucky
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 1, 2013

We were really looking forward to our stay here. Friends had visited about 5 years ago and gave rave reviews. However, we were disappointed with our stay. We were here over the 2 week holiday period. The rooms are beautiful and we had a very nice view. We loved the small kitchen which allowed us to make meals in the room. Service to the room was either great or horrible. On arrival there was a prior guests underwear in our hamper as well as the bath mat. Our toilet paper was not restocked. We enjoyed the amenities of the game room, bowling alley, year round indoor/outdoor pool, and the on site ice skating rink. However, as others have mentioned, we felt like we were staying at a Disneyland resort. There were young unsupervised children running up and downt the halls screaming at all hours of the day and right. We complained to the front desk who failed to intervene. We could also hear children running above our room as well. We were stunned that a hotel of this caliber would allow this type of lack of supervision of children. During one visit to the game room a child climbed onto the shuffleboard table and began running up and down it. His mother was in the room and failed to control the child. Even more disappointing was that a staff member also in the room failed to intervene. Two gentlemen were playing a game of pool and multiple young children grabbed pool sticks and took over the table despite the players asking them to wait until their game was over. We stopped at the ice cream counter and the server behind the counter was extremely rude. If this resort hopes to retain it's status as a leading hotel in the world it needs to take a serious look at its policies and customer service.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris P, General Manager at The Whiteface Lodge, responded to this review, January 10, 2013
Hello,
First we are so glad decided to visit us during the 2012 Christmas School Vacation week. The Whiteface Lodge is a Family Friendly Full Service Resort as you know from previous stay. We do have a few weeks out of the year that are dominated by wonderful families that bring their kids to our lodge to enjoy our endless amenities! We do everything we can during those weeks to try and assist parents in watching/policing their children during these periods. Many times despite our best efforts the kids, during these peak family times, do play loudly or get overly excited in the public areas. We value our family business and most parents do a great job of watching their kids. We know we can always do better as well in monitoring some areas 100% of the time but overall we do maintain the balance of families and luxury resort very well.
The few missteps by our staff you mention, and not other guests we sincerely apologize for, they are not the norm and we fully expect your next stay to be meet your high expectations again like your first did with us!
Thank you
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NJ
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed December 29, 2012

I'd done quite a bit of research prior to booking a weekend trip for our family of 5 in an effort to find a place that would be a good fit Mom, Dad, 2 daugthers - age 22 (birthday) and 19 (both home from college + a boyfriend), and 17 year old son. We've stayed at Monhonk resort in the past for the holidays, which is a family favorite vacation resort, so had high expectations.

We certainly were NOT disappointed in our choice of Whiteface Lodge! The 3 bedroom suite was very roomy and had everything we needed. We ate at the lodge both nights (even though tempted to eat in town) and the food, atmosphere (acoustic guiter a nice surprise) were excellent. ZMom and the girls really enjoyed the spa and Dad and the boys had a great time in the game room. Even got in a family bowling contest before leaving that was a lot of fun. Everyone enjoyed the pool and outdoor hot tub (while snowing). The holiday decorations and great staff at the resort all made for a great pre-Xman getaway!

Outside the resort, the town had some great shopping and lunch spots. Outdoor activity highlight for the kids was the bobsled run! Made for some great memories for all.

Looks like we found a nice favorite family vacation getaway. It also was nice that we got the Hurricane Sandy special (we're from NJ). I'm sure the summer time would also be a good time to visit. We'll definitely be back!

Room Tip: All of the 3 bedroom suites were on the 3rd floor, with nice views and really big!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris P, General Manager at The Whiteface Lodge, responded to this review, December 31, 2012
Thank you so much for the kind words and spending your family holiday vacation with us!
Happy New Years from the Whiteface Lodge!
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Edison, New Jersey
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 19, 2012

It is very rare that almost every thing regarding your stay is perfect, but that is exactly how our vacation was at the Whiteface Lodge. We booked a Royal Lodge Suite which is like a 3 bedroom, 3 full bath townhouse type place with its full kitchen and a washer/dryer combo in the unit. All the suites are on the top floor, with lots of windows to enjoy the views outside. We got the special Hurricane Sandy rate which was like 35% off the regular rate and was very appreciated. They also had a $50 grocery card for us from Price Chopper which is like a 24 hour grocery store very close to the property. We also had the breakfast included and the spread every morning coupled with the excellent service was just how you want to start your day. The lodge has its own outdoor skating rink with complimentary skate rentals. The kids had a great time at the rink. Behind the skate rental place is the location of Kamp Kanu which is like a kids camp for ages 3-10. On weekends, we signed up the kids for couple hours in the morning and couple hours in the afternoon and they did a mix of legos, coloring, board games and also went out to skate. Logde has a very nice heated indoor pool which leads into the outdoor pool. There is an indoor jacuzzi as well as 2 outdoor ones. The outdooor ones were a big hit for most of us. There is an indoor walkway (little long) to the pool from the basement area that has the game room and the spa. The pool has lots of towels and also a shower area. Also they have some water toys and noodles for the kids. The game room has a ping pong table, a billiards table, ice hockey table, foosball and lots of board games. Also, there is a 2 lane bowling alley (one was not working) that could be easily reserved through the front desk. They have a small theater on the same floor that plays 3 different movies during the day and was fun too. There is a ice cream / milkshake / popcorn place that is open in the evening and looked good too. On the same floor is the Spa and the Fitness center, though we did not use them. At night, they have smores which was a lot of fun. The whole lodge was very tastefully decorated for the holidays and everyone had a constant smile and was always willing to help out with any issues. We would definitely visit in the summer / fall.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chris P, General Manager at The Whiteface Lodge, responded to this review, December 31, 2012
We are so glad that in your time of need, while still recovering from Hurricane Sandy you were able to escape and enjoy the Whiteface Lodge! From the time we started our Sandy Relief Special until it expired on Dec. 20th we had dozens of guests from the Connecticut, New York and New Jersey area use this offer to find away to get away from the harsh reality that many communities were suffering from in the past few months!

Please have a happy and healthy New Years and we hope to see you again soon at the Whiteface lodge!
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NYC
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 18, 2012

We just got back from a week at The Whiteface Lodge. The service, restaurants, staff, housekeeping, room service, amenities, location, design of the interiors and architecture were in every way 5*. We came to this resort by way of a trade of our home property (Tradewinds Cruise Club) through The Registry Collection. TRC is an assortment of 5* properties. Of the various trades we've done through TRC, The Whiteface Lodge is top of the list. The week we stayed was right before the Christmas/NYE holiday rush, so the place was deserted. Of course, that may be part of the reason why we had such a great experience as the staff was not stretched. But it's clear that they're well trained and they strive always to be at the level we enjoyed during our visit. As an example: we were going out on a hike and wanted to take our mini flashlight, but needed to get it open to replace the batteries. We couldn't get it open, and asked the concierge for help. She handed it to maintenance, and later told us that they couldn't yet get it open (batteries most likely leaked) but to check back when we returned. Upon our return to our room, we discovered a nice note explaining that they couldn't get the flashlight open, and a brand new replacement mini flashlight!!! I was floored! I've never seen this kind of service anywhere. We enjoyed ourselves several times in front of the fireplaces at Kanu. The signature cocktails are excellent. The burgers are also really awesome. Housekeeping somehow knew when we were out for even an hour and our room was always perfect. Twice daily. I really can't wait to return. This was one of the best resorts I've ever stayed in. Thank you!

Room Tip: Rooms facing the back, not the pool, are very private and quiet!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris P, General Manager at The Whiteface Lodge, responded to this review, December 31, 2012
Thank you for the superb review and we enjoyed hosting you as our guests! We look forward to seeing you again soon and Happy New Years!
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Wilton, Connecticut
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 17, 2012

This is one of the most beautiful hotels in the US. The rooms are huge, beautifully appointed with rustic decor and wonderful amenities We took advantage of the indoor pool, the local shopping and hiking the nearby trails. The spa was wonderfully relaxing. Everyone at this resort really strives to provide outstanding service. This hotel is a little pricey but you definately get your money's worth. Perfect for a romantic weekend getaway.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delaware
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 17, 2012

This lodge is something out of a Winter Wonderland Storybook. My husband and I were there with our 5 year-old daughter and it was just amazing. I don't think you can beat going in the winter during the holiday time. The decorations were beautiful. The resort itself is just amazing, from the rooms to the pools to the outdoor ice skating rink that pipes Christmas music while you skate. It was truly a perfect weekend get away and an ideal place for kids. The rooms are so cozy and make you not want to leave. We would go back again and plan to, next winter.

My only complaint ( super minor) was you were able to hear the rooms above you and next to you. We had quite the large wedding group above us who were very loud until late in the AM. I ended up calling the front desk and it was taken care of very quickly.

One thing to keep in mind, which we didn't think of. A lot of the outdoor things to do are dependent on the weather. We really wanted to do the Dog Sled ride or the Sleigh ride- however there was no snow and the lake wasn't frozen over yet. If you are coming to do true winter things - something to keep in mind. For us, going around the holidays for the decorations was perfect, so that worked.

Room Tip: Rooms with a fireplace are aweseome on a cold winter night!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris P, General Manager at The Whiteface Lodge, responded to this review, December 31, 2012
Hello and we could not ask for a better title to a review than "Storybook Vacation"! Thank you and we do agree, especially during the holiday seasons that the Whiteface Lodge transform into a fairy tale like scene. Sorry we didn't have more snow for you but the good news is over the last 2 weeks we have received over 3 feet of snow and it keeps coming!
So come back later this winter so we can help you experience the Dog Sledding and other outdoor adventures that winter in Lake Placid offer.

Have a Happy and Healthy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Whiteface Lodge

Address: 7 Whiteface Inn Lane, Lake Placid, NY 12946
Location: United States > New York > Lake Placid
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lake Placid
#1 Top resorts Hotel in Lake Placid
#2 Romantic Hotel in Lake Placid
#2 On the Beach Hotel in Lake Placid
#5 Business Hotel in Lake Placid
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Whiteface Lodge 4.5*
Official Description (provided by the hotel):
Nestled in the Adirondack Mountains, this exclusive resort is a haven of comfort and elegance. A retreat where guests can relax in sumptuous suites and enjoy superb cuisine. A refined atmosphere, log architecture, fire places, year round activities and the Canoe Beach club on Lake Placid. A Member of Leading Hotels of The World. ... more   less 
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Also Known As:
The Whiteface Hotel Lake Placid
Whiteface Hotel Lake Placid
Whiteface Lodge

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