Whiteface is a quintessential Adirondack Lodge- a luxurious log and stone structure with a cozy feel. Our deluxe suite was spacious with a full kitchen, dining table, and a living room with a fireplace and flat screen TV. The bedroom was not particularly large and a little dark, but the room was nicely furnished and had a small flat screen TV. The main bathroom and powder room were large and well appointed- granite sink tops in both.The main bathroom had a soaking tub and separate, glass enclosed shower. Also, the suite had a small washer/dryer complete with laundry detergent and ample closet space. The patio located off the living room was small, but nicely furnished with cushioned, wicker furniture. The rooms were kept clean and our room was cleaned by the time we returned to the room before lunch each day. Turn down service was a different story- the first night we did not receive any service and on 2 of the other nights, we had to call because the turn down service was not done by the time we returned from dinner. They did leave wonderful chocolate chip cookies , which somewhat made up for the delay.
Kanu restaurant is lovely with large, two- sided fireplaces on both sides of the room. The breakfast buffet, which seems to be included in all room rates, had ample choices and the food was tasty. The service was okay, but not as attentive as I would have expected with refilling beverages. The other downside was that there were too many children wandering around unsupervised, and they had a tendency to take food with their hands. Perhaps Kanu should have someone supervise the area - it would be nicer if parents kept an eye on their children and prevented them from acting uncivilized in restaurants. Dinner at Kanu was a better experience. Service and food quality were top notch. Also, the ice cream parlor on the lower level is a great treat.
As for the property, the "in and out" pool area is beautiful, but there are not enough lounge chairs. The beach club requires a shuttle and is not that convenient.
Here's the bad- the Whiteface Spa. It is not that the facial was bad, it was the fact that the price for the same facial changed on a daily basis. When I made my hotel reservation, they emphasized that Spa appointments fill up quickly and I should make reservations in advance of the trip. I noticed that the flyer each day advertised the same facial with the price lowered by $20 one day and by $40 the following day. On the day of my facial, the price was $20 lower than the price that I booked and it took a visit to the Concierge and a phone call with the Spa Manager (who had already left for the day by the time my service was completed) to get them to honor the "price of the day." I still feel that I overpaid by $20, but I was not going to argue the point. I understand that they were trying to get people into the Spa, but they should offer the same price to all guests. Bewarned of this practice and make sure that you check the flyer so that you do not overpay.
The Whiteface Shuffle refers to our check-in experience. When I made our reservations, I requested an upper floor which did not face the parking lot and early check-in. In March, I received an e-mail from Tyler and Anna (the Concierges) which confirmed my requests and advised that the only thing that they could not guarantee was early check-in. No problem, we would arrive as planned and if the room was not ready, then they would store our luggage. When we arrived, we were pleased to learn that our room was ready; however, we were given a room on the first floor which faced the parking lot. When I mentioned my request and the e-mail from the Concierge, I was told that this was the only available room and that there was nothing that they could do to change the location. When we arrived in the room, there were 2 notes on the dining table- one made reference to a gift that we should enjoy (however, there was no gift) and the other was a welcome note which contained the name of another guest. Although it was apparent that someone else complained about the room on the first floor and was moved (probably into the room on the upper floor that we were supposed to have), I brought the note to the Concierge to ask what happened and to inquire about the missing gift. The Concierge at the desk said that the handwriting belonged to a different Concierge who was in the office, and to wait a minute while she went in the office to get her. When the second Concierge arrived, to my surprise she denied that it was her handwriting (the shuffle) and stammered as she attempted to provide an explanation which did not make sense- she said that the note was left from guests who were there weeks ago- bizarre. In any event, she told me that the gifts were bathsalts to use in the soaking tub and a sunscreen lip balm. She apologized and said that the gifts would be sent to our room immediately. Of course, we never received the "gifts." We did receive an apology with drink coupons for the mix up with the room and another explanation which did not make sense- the hotel has a mix of hotel rooms and rooms which have fractional ownership, and the only deluxe suite hotel rooms are on the first floor facing the front of the building. (More shuffling!) Even if that is true, why didn't Tyler or Anna inform me when I requested a specific location? I almost laughed out loud at check out when the Front Desk agent made a point of apologizing again for the issue with the room and said that my room preferences are noted for our next visit. If you didn't honor them this time and there are no rooms in that category in a different part of the hotel, how on earth can they honor my request "next time?"
Despite the Spa and Front Desk/ Concierge experiences, the place is lovely and one of the best in Lake Placid. We stayed at The Mirror Lake Inn on a prior visit and, in my opinion, the rooms/facilities are much nicer at Whiteface. Would we return? Probably.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.