This hotel is clearly a middle tier property and priced accordingly. Considering the excellent location it is a very good value for the price. We stayed over a holiday weekend and had a very spacious room with a beautiful view of Mirror Lake. The bed was great and the room had a fridge, microwave, and coffee maker. The bathroom was very up to date however the Jacuzzi jets looked like they could have used some cleaning. The furniture was worn. The overall condition of the property is fair and could used some updating and/or repair. The pool is large but the so-called hot tub just has hot water, no jets. The pool room echoes so much that it just takes one screaming 3 year old to make you want to get out of there.
I think the biggest problems at this hotel are self-inflicted wounds resulting from poor management. Case in point: The gentleman at the desk in the evening could not have been nicer and more helpful, great guy. On the other hand, the woman at the desk the next morning probably should not be dealing with guests. It was 9:00AM and some guests were in the lobby looking to have some of the complimentary coffee that the hotel provides. There were no more cups so the guests asked for some. The woman at the desk said they stop serving at 9:00, the guests said they called to ask about the coffee and were told that it was available until 10:00. Well it's 9:00, she said. End of discussion. Would've been simple enough to get a few more coffee cups to make people happy. If this hotel focused on a more consistent guest experience and put some money into upkeep and maintenance it could be a really great property.
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- Also Known As:
- Summit Lake Placid
- Lake Placid Summit