The structure of the motel needs major work. The floors are on an angle the heating vents are rusty and some are off, the carpet is duct taped together, the shower makes noise and gives you a mist output.
Missy the lady behind the desk should not be in customer service. She couldn't even say HI, Good morning. I complimented her on her sweater and she pointed and said "I got it here" which was to a brochure on the table.
My check in process -- an envelope with my name on it with keys inside left on the table. No receipt, confirmation of nights I would stay, nothing. On the desk is a note it you have any questions please call Missy or Peter with their cell phones listed.
Wifi only works in the "Lobby" which is a crooked floored room with tiny table and two chairs.
We stayed in the winter and the stairs were full of ice, so dangerous to walk up to our room.
Missy misunderstood my check out date and wanted to charge me another night. I said No I am leaving Monday not sunday. I told you and Peter that twice. When you cleaned our room this am you should have noticed none of our stuff was packed so we had no intentions of leaving on Sunday. She wanted to charge me another day. I said "Fine, I will leave today. you never confirmed my nights stay or told me when check out was." So I left. She argued with me and said my friend and I both said the 19th was check out. Really???? Not even, sorry I may have misudnerstood, it was immediately I was wrong and she was right. I think I know when my vacation ends. Worked out for me in the end - i got out there sooner!
- Also Known As:
- Alpine Motor Hotel Lake Placid
- Alpine Hotel Lake Placid