This was my second trip to High Peaks and I am still impressed with the experience. Our family loved the hotel and the staff. We definitely will be returning for a third trip.
First of all, you cannot beat the price for the amenities that they provide. I booked the Ski Free / Stay Free package and you simply cannot beat the deal. Hotel, breakfast and lift tickets for one low price. The breakfast provided this time around was a great way to start the day.
The hotel itself is well appointed, a great location and "comfortable." From the warm fireplace in the lobby and PR's bar to the cozy bed. Everything felt warm and inviting. The hotel is family and pet friendly.
The service offered by the front lobby was quick, helpful and knowledgeable. There was a mistake with our room assignment (computers were down during check-in) and the staff went out of their way to assure the mistake was corrected. They know the area and were able to offer suggestions and helpful advice to guests.
Dancing Bears is a fun place to end your day with good food and drinks, It was one of the busiest bars / restaurants in town, so the crowd kepts the evenings lively.
My wife and daughters took in the spa on our last day and they were impressed with the staff and services offered. It relaxed them for the long drive home and was the perfect ending for the trip.
Only recommendations that I would like offer to HPR is to increase your staffing in the Dancing Bears, but this seemed to be a trend in all of Lake Placid's restaurants and pubs. Service is slow, but the servers and working their tails off, but somewhat overwhelmed. I would also like to see an upgrade to the pool and hot tub area. it is nice, but doesn't meet the standards of the rest of the hotel.