we have been in ntwala lodge last january 2013. we were the only 2 guests, accomodated in the most distant (and dark) room from the reception, no lights, no security, no radio or whistle in the room. in the middle of the night, we were broken into by an armed robber who threatened us with a panga. when he saw that we had no money, he ran away grabbing anything he could of my photo equipment (value more than € 4000). the assistance of the lodge was negligeable from the start, we had to insist to call the police, and finally after 2 hours at 5 a.m. they came. the next day, we spent at the police station but nevertheless we were asked extra money for the fuel...when we asked for some compensation, our case was dealt from mr phil patton, owner and manager of african travel services. but we were just fooled around for several months. asked to submit , as we did, a professional evaluation from official canon dealers... the offer from ntwala lodge was just insulting: two nights in ntwala lodge during our next trip there... the insurance SATIB of the ntwala lodge declined every compensation because the lodge wasn't insured against this kind of events (mr patton knew this fact, we have an email from their broker mr johan liebenberg who strongly advised to get insured but the lodge, a luxery lodge, declined nevertheless that this aerea is a high risk aerea and an insurance is the minimum, we think. talking to the kwanda safaris they said that the ntwala lodge would have been excluded from the circuit for the future. we think that the ntwala lodge and the management had to be excluded from the industry . there is nothing worse than people unwilling to take on their responsability even when facing evident negligence. stay away from ntwala lodge, you are not protected.
- Also Known As:
- Ntwala Island Lodge Namibia/Caprivi
- Official Description (provided by the hotel):
- Ntwala Island Lodge is an ultra-luxury lodge on a wonderfully pristine and secluded island where white sands and palm trees add to the romance, and belie the fact that this lodge is in Africa. The lodge comprises only four sumptuous suites, including a private plunge pool and viewing deck as well as an indoor and outdoor shower. ... more less
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