Sovereign Suites, Limuru is a Gorgeous place. Unfortunately, that's the only good thing I have to say about it. Never have I ever seen or received such horrible service. My darling friend just had her gorgeous wedding there this past weekend. All reservations and confirmation for the premises, rooms etc were done months in advance. The bride and groom made sure that they followed up with management and all parties concerned regarding the same. This included numerous site visits. It was infuriating, to say the least that the bride and groom only found out after the wedding was over that their guests had no rooms to go to. Some of the rooms had been allocated to other guests.
I checked in at 12pm but was not given my key card. At 7pm, the bride and groom had to sit down and figure out where their guests would stay. This resulted in me giving up my room for the other guests. I was not made aware of the fact that my room was already allocated to them when I checked in.
What was worse was that the manager in charge of the bride and grooms account was no where to be seen or found. She was out of reach all weekend and couldn't even be bothered to hand over the days events to a capable colleague.
Things got from bad to worse. The food that was supposed to be served at the dinner party was served late, with some dishes being served well after the guests were done eating or given up waiting. At some point, my friend and I had to go to the kitchen and ask for cutlery and hand them out to the guests ourselves because no one seemed to care that guests waited so long that they started eating with their hands.
The room my great friend and I shared had a filthy, dirt stained carpet and no hot water. My friends got a room that had a leaking bathroom that flooded most of the space.
At breakfast, all orders were wrong and it took a minimum of an hour to get anything. Our breakfast table was cleared at 3.30 pm and only after the bride requested for lunch to be served.
I could go on and on about our horrible experience with them, especially after such a BEAUTIFUL wedding day but I'm sure you get the picture.
I WOULD NOT, in NO CIRCUMSTANCE, recommend this place especially if the management isn't changed.
Oh. Please triple check all orders and payments. They tend to double charge and are very convincing.
- Official Description (provided by the hotel):
- Experience true luxury and relaxation in the heart of Africa at Sovereign Suites. This five-star Kenya boutique hotel features just 14 suites, ensuring that each guest will have personalized service and feel completely at home. Set on six private, well-manicured acres of land, the property features a large lake and possible animal sightings in the morning. Sovereign Suites is an aristocratic Colonial Building on 6 acre land with two acre private fish dam surrounded by lush Tea and flower farms. The hotel marks the debut of a new luxury hotel under the Preferred Hotels - Boutique Hotel ... more less
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