We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I Cannot Say Enough Bad Things About Sovereign Suites” 1 of 5 stars
Review of Sovereign Suites, Nairobi - Sun Africa Hotels

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Sovereign Suites, Nairobi - Sun Africa Hotels to your Saves list
Sovereign Suites, Nairobi - Sun Africa Hotels
5.0 of 5 Hotel   |   Plot No. 166/5 - Limuru Road, Limuru, Kenya   |  
Hotel amenities
Ranked #1 of 2 Hotels in Limuru
Certificate of Excellence
Nairobi, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“I Cannot Say Enough Bad Things About Sovereign Suites”
1 of 5 stars Reviewed April 26, 2014

My fiance and I booked well in advance to try out this hotel for our dream honeymoon the evening of our wedding. The hotel was paid for in advance. They were also notified of our plans to marry earlier that day. While I was at the alter, I received a call from Sovereign Suites explaining they were cancelling our reservation for the opportunity to make more money hosting Kenyan government officials. After explaining that I was in the process of getting married and asking Sovereign Suites to contact me via SMS or email, the hotel proceed to call me several times.

Sovereign Suites offered to switch my wife and I to the Intercontinental Hotel in Nairobi. As an apology, we were told we were being given the honeymoon suite. When we arrived at the Intercontinental, we were informed that Sovereign Suites never made the booking. After two hours of being "sorted" we were led to a standard room. Although Intercontinental hotel staff were helpful, they apologized and explained that Sovereign Suites does not want to offer the upgrade we were promised. Upgrading rooms at our own expense was however an option.

We wasted another hour or two talking with Sovereign Suites on the telephone. Their only other solution was to put us up in some of their hotels in Naivasha that were less expensive than Sovereign Suites and much less luxurious "at no additional cost to us." To make a long story short, my wife spent a good portion of the day crying and we slept in our own bed on our wedding night (with the cousins in the next room). We were told to expect a refund in 10-30 days "at no additional cost to us." This hotel was a major disappointment!

  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars
      Service
Helpful?
21 Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

56 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2014

We had our conference(total 30pax) in the Sovereign Suit during 7days. All of our participants were satisfied with the Sovereign Suit(Food and Service). In particular, Lunch and Dinner Buffets are really delicious. Conference Rms and Hotel Rms(Junior Suit, Presidential Suit, Penta House,Family Suit) are so classic. You never regret to select the sovereign Hotel.

Room Tip: The sovereign suit is near to the village market. It takes 10-15mins by taxi. You can shop in the vi...
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank gayoung s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 19, 2014

The hotel building is amazing. The staff at the hotel are really friendly. The hotel is the former house of the head of the secret service and feels like a European castle. I really wanted to give this place five stars, but I think they are trying to over promise and they are under-delivering.

The food and wine menu look amazing, (it talked of foams, lemon grass brulees, bottles of bordeaux however much of it is was not available and our eggs at breakfast were not cooked and inedible. There was no hot water on the first night, and the television didn't work. We booked and paid through Agoda then got to the hotel and were told we had an extra charge that was unexpected. We asked for directions from the hotel, but they were misleading and it was extremely difficult to find.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
Helpful?
1 Thank traveltime59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 3, 2014

This was probably one of the most splendid hotels I have ever been too. It truly is palatial!!!
The hotel is magnificent, just breathtaking to look at, the suites are gorgeous, clean and massive you feel like royalty. The food is also sublime; our breakfast was just exquisite, well cooked and a fantastic selection. The service was also very good; the hotel staff were attentive and eager to please. There is nothing i can say that will do it justice, for the price you pay, you get an amazing experience, and the experience felt like I was living in my very own palace. Extremely serene, the ambiance is perfect and situated in gorgeous grounds. A must is having breakfast outside on the balcony and taking in the view.

There is very little you can fault Sovereign Suites with, for me it is the only place I would stay in Nairobi, but the only negative thing is that it is far from the city centre. About a 30- 40 minute drive by taxi, and for anyone who has stayed in Nairobi you will find for a tourist, taxis do not come cheap. It is also difficult for taxi's to find the place, as it is situated on a very long road which caused a lot of confusion for the drivers. Feedback I would give to the hotel is to try and get the destination more referenced to local taxis.

Other than this- absolutely fantastic, please don’t hesitate to book this hotel it truly is gorgeous and honestly worth what you pay.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MissyChoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed March 23, 2014

The hotel provides a serene environment for a business trip! The suites are cleaned on a daily basis with fresh towels starched meticulously. The artistry in the hotel, no words can describe it. The rooms are warm and are equipped with everything one can require. The food is amazing! Never had any discomfort. Thanks. Will definitely come back!

Room Tip: Corner Suites are large
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Lily K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed March 18, 2014

The hotel provides serene location, near Nairobi but away from the hustle and bustle that is excellent for seminars, workshops and business meetings.

The rooms, food, hospitality and ambience is excellent.

Room Tip: All rooms were spacious but some have additional facilities
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michelle32014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed February 26, 2014

This place is no less than palatial! The artistry is incredible, from the handcarved doors to the exquisite room appointments. It's worth every minute of the very long and slightly confusing drive (Limaru Rd but tell your drive a few km past St. Paul University). I would come back again and stay for weeks!

  • Stayed February 2014, traveled solo
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Limuru
Keekorok Lodge-Sun Africa Hotels
#6 of 9 in Maasai Mara National Reserve
4.5 of 5 stars 684 reviews
Show Prices
Show Prices
Show Prices
Highridge
Tribe Hotel
Tribe Hotel
#12 of 145 in Nairobi
4.5 of 5 stars 592 reviews
Alba Hotel Meru
#1 of 5 in Meru Town
4.5 of 5 stars 66 reviews
House of Waine
#1 of 145 in Nairobi
4.5 of 5 stars 204 reviews
Show Prices
Show Prices
Show Prices

Been to Sovereign Suites, Nairobi - Sun Africa Hotels? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sovereign Suites, Nairobi - Sun Africa Hotels

Address: Plot No. 166/5 - Limuru Road, Limuru, Kenya
Location: Kenya > Central Province > Limuru
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Limuru
Price Range (Based on Average Rates):
Hotel Class:5 star — Sovereign Suites, Nairobi - Sun Africa Hotels 5*
Number of rooms: 16
Official Description (provided by the hotel):
Experience true luxury and relaxation in the heart of Africa at Sovereign Suites. This five-star Kenya boutique hotel features just 14 suites, ensuring that each guest will have personalized service and feel completely at home. Set on six private, well-manicured acres of land, the property features a large lake and possible animal sightings in the morning. Sovereign Suites is an aristocratic Colonial Building on 6 acre land with two acre private fish dam surrounded by lush Tea and flower farms. The hotel marks the debut of a new luxury hotel under the Preferred Hotels - Boutique Hotel ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Priceline, Booking.com, Agoda, HotelTravel.com and Hotwire so you can book your Sovereign Suites, Nairobi - Sun Africa Hotels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing