The hotel building is amazing. The staff at the hotel are really friendly. The hotel is the former house of the head of the secret service and feels like a European castle. I really wanted to give this place five stars, but I think they are trying to over promise and they are under-delivering.
The food and wine menu look amazing, (it talked of foams, lemon grass brulees, bottles of bordeaux however much of it is was not available and our eggs at breakfast were not cooked and inedible. There was no hot water on the first night, and the television didn't work. We booked and paid through Agoda then got to the hotel and were told we had an extra charge that was unexpected. We asked for directions from the hotel, but they were misleading and it was extremely difficult to find.
- Official Description (provided by the hotel):
- Experience true luxury and relaxation in the heart of Africa at Sovereign Suites. This five-star Kenya boutique hotel features just 14 suites, ensuring that each guest will have personalized service and feel completely at home. Set on six private, well-manicured acres of land, the property features a large lake and possible animal sightings in the morning. Sovereign Suites is an aristocratic Colonial Building on 6 acre land with two acre private fish dam surrounded by lush Tea and flower farms. The hotel marks the debut of a new luxury hotel under the Preferred Hotels - Boutique Hotel ... more less
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