Let me start by saying I am not a 5* hotel person, in fact I always go for 3* ish so I do not expect luxury, however this was dreadful. Furthermore I would never write so much as below but the whole experience was the pits. I have also left it a long while to write in the hope it had improved, not so it appears.
Firstly the staff, I know they like to make a few quid on the side but, they all seem to be ' on the take' whether it's the cleaner reminding you every 'flippin time he sees you - ' Can I take you to the Batik market or the crocodile farm ' nooooo, or the different air-con price they charge depending on who you speak to. My partner and I asked at reception a couple of days into the holiday if we could pay extra to get it turned on. We were told a certain amount per day, then when the caretaker came to switch it on in the room, he said, oh you should have asked me direct, I would have done it cheaper! We then heard various other guests who were all being charged completely different prices! It is also true as stated by another reviewer that if you are a regular customer here, the staff are, well, simply more interested in you, otherwise not bothered!
The rooms were very dark and depressing, like someone else on here said, about 20watt bulbs seemed to be in the rooms; bed and furniture very very worn and old, the T.V didn't work (I know not important and not what you go away for but..) and the bathrooms had permanant marks - yuk. Breakfast was non-existent and you were lucky if you got a decent couple of slices of toast.
I could however have lived with all the above, had it not been for the class of people staying here and second, the complete lack of security regarding the bumsters who hang around outside.
With the former, I hadn't actually thought of it until I read 2 other people's comments on here about the sort of crowd it attracts and I thought spot on! Without being rude, there were a lot of 'undesirables' staying here, added to that, the ENGLISH WOMEN WHO 'HIRE' THE GAMBIAN MEN for their whole stay and who are ALLOWED to stay at this hotel! I don't want to see that at breakfast every morning thank you! Take it somewhere else! Whilst having drinks over the course of the holiday at a couple of 5* hotels, I was very interested to see that, whether it's the English women who have hired the (young) men or the British men who have 'bought' a young Gambian girl for their stay - they are required to say their goodnights at the gate by the hotel security. I wished Mansea did that! Whilst this doesn't actually cause you and I any harm, the waste of space security here do NOTHING about the bumsters who pounce on you and harrass you the moment you step out the gate, made worse by the fact it's situated at the end of an unlit dirt track. I read with horror that there were some attacks nearby recently.
To finish off I would simply say, if you must come to 'The' Gambia (there is so little here) for goodness sake stay at a higher star hotel 5*. You can't compromise your safety, even if you don't mind awful rooms and c**p food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.