The hotel is part of te Ghion group of hotels that used to be run by the government, but has since been privatized. Unfortunately, privatization has not changed the mentality of the staff and the service is still like a government-run hotel. Apart from this minor issue,with regard to quality of personal service, the rooms were clean and spacious. I was using a suite room and it was quite nice. Bed was comfortable and shower had hot water all the time. There are new hotels coming around that may have better service, but the location and quietness of the Roha hotel is still unbeatable.
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