Recently stayed here and was very dissapointed. I hope that this review will save someone else from having to experience this on what should be a relaxing family vacation.
Upon arrival the room was FILTHY. The kitchenette chairs had sand all over them, the carpets were flat and appeared saturated with filth, the room (and the hallway leading to it) were stiffling hot, the fridge was off (need to turn it on w a switch and wait for it to get cold), 2 of the 4 lights in the room worked, the kitchen had no hot water, one of the two burners on the stove worked. But the most disgusting of all was the crib. The base was waterstained and dry rotted, the mattress was ripped and looked like it had been splashed with diarrhea. I would have thought that perhaps they overlooked cleaning between guests but the bathroom had the "sanitized for your protection" bands over the toilet and bathroom cups. The bathroom was beautiful.
To be fair, upon notification, the staff did replace the crib, explain the fridge, send someone to "clean" and repair the hot water & burners, but the lights were not repaired and the oven burners stopped working again almost immediatly.
They did offer us another room but explained it was identical to what we had so it was not a solution.
By contract you must pay even if you end your stay early but when I asked if they would waive that they agreed and gave is time to think about it. We decided to leave. I asked if they could do anything w the price with all that we had experienced but they advised that letting us leave early was all they could do. We only had to pay for the time we had stayed. I asked if they could pro rate the day that we had stayed until evening and not spent the night, but they could not.
As a side note, the grounds are very nice. But a lot of steps which i did ask about when booking via phone and was told that there is a way without steps, which there is, but it is around the side were all the tools and extra AC units etc are stored, also, the steps are unaovidable when getting on and off the beach and from the beach to the pool. dofficult w kids in tow.
Location is close to lake george village.
- Official Description (provided by the hotel):
- A family-friendly hotel in the heart of Lake George village. With a wide variety of rooms from a single bed to Suites overlooking the lake. The property is lakefront and has 233 feet of beach, a private heated pool, and numerous decks to relax on. We offer a wireless internet service around the entire property. ... more less
- Also Known As:
- Surfside On The Lake Hotel Lake George
- Surfside On The Lake George