I stay in Holiday Inns often, and this is hands down my favorite one so far! I drive from approx. Montreal to Philadelphia, and I always stop for the night on my way home. I usually stop at the Coxsackie exit because I love Red's Restaurant, just a couple miles down from the Coxsackie Holiday Inn. Well, last month, I just couldn't make it that far. I was exhausted and with it getting darker earlier, I stopped at Lake George.

I really wish I wrote this review sooner because I can't remember the name of the girl that checked me in. She was really pleasant. I wasn't sure about going to the hotel restaurant, and I asked her about other locations, like the BBQ place. She indicated that she worked there, too, but most places in town close by 9ish and I was better off staying there. And, she said they have a nice restaurant. They do, in fact, have a nice restaurant, and the room was awesome! It was the most value for the money I've spent at a hotel this year.

I am a Consumer Experience Coach with a background in teaching, bartending, and training. Bob, the bartender, is a customer service rock star! He made me feel at home when I got there. He learned my name right away and used it often. And, he introduced me to the local crowd. I felt comfortable chatting with Annie, a local lottery aficionado/store owner. Then, I was introduced to Bill, another business traveler. What a pleasant experience.

Only one down side, and I'll take some credit for it because I can be a bit of a pain, was when I ordered. I noticed there was chicken Oscar for $18 and a ribeye steak for like $20 something ($21?). I figured it wouldn't be a big deal to get the steak with the Oscar topping (asparagus, bernaisse, and crab meat), and I told Bob I was fine paying extra. Bob was very sweet about not making me feel like a pain, and came back to tell me that the chef would do it, but he wanted $12 extra. I ended up ordering the meal anyhow because that's really what I wanted, and I would have been ok with it if it was a $12 Oscar topping. It was not. The chef had a slightly inflated idea of what his Oscar is worth. The Bernaisse was very, very thick, not creamy and fresh. The asparagus was slightly overcooked. And, the crab meat was more like a can of claw meat than lump crab meat. He gave me a ton of it, but I would’ve taken a couple pieces of jumbo lump over that immense, clumpy bernaisse mess that ended up on my steak. Also, it looked like the mashed potatos were sitting on the plate from the time I ordered it 20 minutes earlier… they were luke warm to cold – very tastey, but buttery, so I could imagine they were wonderful when they were hot, but not so great cold. The carrots were not over-cooked, but were not very hot either. The carrots had a sweet glaze of some sort that was yummy. The steak was cooked at a perfect mid-rare.

Regardless of this minor issue with the food, this is the best Holiday Inn I’ve stayed in! I’ll definitely be back.

Thanks!

We have stayed at this hotel twice for skiing at Gore Mountain. While it is about 30 minutes from the mountain it is worth the drive. Since its off season the price is very reasonable. The hotel is in great shape and the staff is amazing. I have stayed in luxury hotels all over the country (JW Marriotts, W's, Ritz, etc.) and would be hard pressed to find a friendlier, more accommodating staff at any of these higher end brands. Hats off to Michael (general manager), Karen (food and beverage manager) and Wendy (the best waitress ever!).

This is not your average Holiday Inn! As a travel agent, I am very familiar with the usual functional Holiday Inns but this is a lot more upgraded & really very good. The hotel offers lots of extras like a supervised Kids Club & nightly kids activities too (Kelsey is awesome!), several fireplaces give it a great winter resort feel and there's even an outdoor firepit, the pool is big & I loved the outdoor jacuzzi & indoor sauna. Fitness Center is small but has the key pieces of equipment. The breakfast & dinner buffets had a great selection although desserts were not so good but quality of the food was really very good. Rooms were kept in great condition. We stayed in a 3rd floor suite which was newly renovated & the hotel's General Manager told us they do regular updating each year to keep it in great condition. Bathrooms were nice & big, we had a King 1 brm Suite that was really spacious & the kids had their own sofabed/living room with a kitchenette that included a refrigerator, microwave & sink. We loved the Keurig coffee maker & enjoyed the great quality tea & coffee. We also had two large screen tvs & my daughter was excited about the upgraded toiletries!

We had one issue with our room that could happen anywhere which meant we had to change rooms in the middle of the night & that wasn't such a problem, however, the front desk did not adequately communicate with housekeeping that we had moved in the middle of the night & they went in & cleaned our old room before we had a chance to do a final check. End result was that some of our kids toys went missing & an item of clothing that didn't make it to the new room. I was annoyed because the front desk was adequately notified by us & security not to have housekeeping go in until we had moved/checked everything out of there & they told us that they would make sure we had time to clear all our belongings. No one really seemed to care that my son's favorite toy went missing & the front desk manager, Jill, handled the situation VERY BADLY by trying to indicate that it was my fault for not communicating enough with them! Her accusative tone was really rude as though we had done something wrong!!! She made no attempt to reimburse us for the lost items or discount our room for our 'trouble' which I thought was TERRIBLE! Jessica (whom I had spoken to that morning) was present during Jill's confrontation with me (insult) and didn't bother to speak up until later & said 'yeah, sorry about the miscommunication' and that was it. No follow up to us about the lost items despite us calling them & checking directly with multiple housekeeping staff. So I think their handling of a problem was awful. However, despite this, the hotel is excellent if you are looking for a place to enjoy Lake George which is really very beautiful.

As a year-round resident of Lake George, New York I normally wouldn't think of staying at a Lake George Resort. As a regular customer of TR's Restaurant and Lounge I am aware of the quality at the Holiday Inn Resort Lake George Turf. On 16 December 2012 circumstances dictated I would get a room at the Holiday Inn. Jessica at the front desk did a great job getting me situated in a room. My room was outstanding with all the amenities one could want. I totally enjoyed my overnight stay. General Manager Michael Spilman does a fantastic job. The entire staff is first class as far as I am concerned.