This is not your average Holiday Inn! As a travel agent, I am very familiar with the usual functional Holiday Inns but this is a lot more upgraded & really very good. The hotel offers lots of extras like a supervised Kids Club & nightly kids activities too (Kelsey is awesome!), several fireplaces give it a great winter resort feel and there's even an outdoor firepit, the pool is big & I loved the outdoor jacuzzi & indoor sauna. Fitness Center is small but has the key pieces of equipment. The breakfast & dinner buffets had a great selection although desserts were not so good but quality of the food was really very good. Rooms were kept in great condition. We stayed in a 3rd floor suite which was newly renovated & the hotel's General Manager told us they do regular updating each year to keep it in great condition. Bathrooms were nice & big, we had a King 1 brm Suite that was really spacious & the kids had their own sofabed/living room with a kitchenette that included a refrigerator, microwave & sink. We loved the Keurig coffee maker & enjoyed the great quality tea & coffee. We also had two large screen tvs & my daughter was excited about the upgraded toiletries!

We had one issue with our room that could happen anywhere which meant we had to change rooms in the middle of the night & that wasn't such a problem, however, the front desk did not adequately communicate with housekeeping that we had moved in the middle of the night & they went in & cleaned our old room before we had a chance to do a final check. End result was that some of our kids toys went missing & an item of clothing that didn't make it to the new room. I was annoyed because the front desk was adequately notified by us & security not to have housekeeping go in until we had moved/checked everything out of there & they told us that they would make sure we had time to clear all our belongings. No one really seemed to care that my son's favorite toy went missing & the front desk manager, Jill, handled the situation VERY BADLY by trying to indicate that it was my fault for not communicating enough with them! Her accusative tone was really rude as though we had done something wrong!!! She made no attempt to reimburse us for the lost items or discount our room for our 'trouble' which I thought was TERRIBLE! Jessica (whom I had spoken to that morning) was present during Jill's confrontation with me (insult) and didn't bother to speak up until later & said 'yeah, sorry about the miscommunication' and that was it. No follow up to us about the lost items despite us calling them & checking directly with multiple housekeeping staff. So I think their handling of a problem was awful. However, despite this, the hotel is excellent if you are looking for a place to enjoy Lake George which is really very beautiful.

As a year-round resident of Lake George, New York I normally wouldn't think of staying at a Lake George Resort. As a regular customer of TR's Restaurant and Lounge I am aware of the quality at the Holiday Inn Resort Lake George Turf. On 16 December 2012 circumstances dictated I would get a room at the Holiday Inn. Jessica at the front desk did a great job getting me situated in a room. My room was outstanding with all the amenities one could want. I totally enjoyed my overnight stay. General Manager Michael Spilman does a fantastic job. The entire staff is first class as far as I am concerned.

Nice and very comfy hotel, just be aware that some services are not provided when not in high season. Like outdoor SPA not used Monday to Friday, Kid's play room closed because not enough personnel when not on high season. At least that is what we were told when we wanted to use the kid's play room to spend time with my kids who are 2 and 4 and actually is one of the reasons when we had chosen this hotel.
Breakfast at the restaurant could be better.

Spent a night in this hotel as it was on my route during a trip. Smooth easy check in and courteous happy staff. the room was well equipped with a fridge, microwave and HDTV (With an actual HD signal!) and memory foam mattress. The bathroom sink had spots on the front of it from an "encounter" of some sort (if you catch my drift) and the floors in the bathroom could have been cleaner. there was dust in all of the standard hard to reach/infrequently used places and power outlets are not easily accessible if you are a business traveler with many gadgets.

it seems as the town is a seasonal attraction and even the local McDonald's was closed.

Would and probably will stay here again.