I have been staying at the Boulders for the last 8 years. I have always loved the location compared to the village and the townhouses were always great for our groups of friends. We stayed at the location across the street last year and again this year. They are certainly not as nice as the actual property on the lake but suited our needs. You can't book any of the places for less than a week on the main property in summer. Anyway, we booked four nights this year. Upon arrival we learned of the impending Hurricane. Once we heard about the potential impact by our home in NJ, we realized we had to cut the trip short by one day. I called and inquired about a refund for the night and was told very quickly that they do not offer refunds at all. I understand in normal circumstances but this was a natural diseaster and we needed to ensure our safety and the safety of our property back home. I was very surprised by how little empathy the demonstrated. After this treatment I just can not ever return to the resort. I will spend my money elsewhere. So much for loyalty to your long standing customers. Absolutely terrible.
- Also Known As:
- Boulders Hotel
- Boulders Hotel Lake George
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