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“Recent stay 2 nights” 5 of 5 stars
Review of Comfort Suites Lake George

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Comfort Suites Lake George
2.5 of 5 Hotel   |   1533 State Route 9, Lake George, NY 12845   |  
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Ranked #3 of 89 Hotels in Lake George
Certificate of Excellence 2014
NY
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Recent stay 2 nights”
5 of 5 stars Reviewed July 23, 2014

We came in on a Sunday evening, disappointed with our previous hotel and they were able to accommodate 2 adults and 2 kids. Thought the price would be high and not sure if I would be able to get refund from other hotel. The cost was well within competitive costs! Well within distance of all the fun things to do in Lake George. The grounds and inside were very clean. Staff and owners were on site, easy to find and very friendly. The pool was very nice and clean. Nice jacuzzi, pool with slide and a shallow kiddy pool. The breakfast was full breakfast, free and clean. We had plenty of towels and washclothes, didn't have to chase down maids to get more items. Will definitely be staying here again!

Room Tip: Staff will help you choose the right room for your stay, they are very helpful.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMFORTSUITES284, General Manager at Comfort Suites Lake George, responded to this review, July 26, 2014
Thankyou for your survey and response. Glad you enjoyed your stay.
Sincerely,
George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
    339
    103
    18
    9
    32
See reviews for
290
95
9
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Any
English first
Pittsfield, Massachusetts
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 18, 2014

A plus experience! The staff including Michael and George were outstanding! The rooms were spacious and luxurious.The hotel was close to the outlets and beaches, as well as other attractions. My family and I loved the pool and hot tub. We are already planning on coming back! I highly recommend this hotel!

Room Tip: We had a king suite with a hot tub, 2 flat screen tv's and fireplace! Our kids had a double quee...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMFORTSUITES284, General Manager at Comfort Suites Lake George, responded to this review, July 26, 2014
ShirleyA,
Thankyou for your comments and survey of the Comfort Suites of Lake George. Glad we could assist in making your vacation a pleasant one.
Sincerely,
George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewiston, Maine
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 9, 2014

The room we stayed in was very spacious with its own couch. We had an enormous bathroom and a king bed. It was clean and well presented. The hotel staff were very friendly and informative. Do not eat breakfast there. It is not good. The eggs are powdered and it is not exceptional. Go to Sutton's is you want a good breakfast. The coffee is particularly bad

We stay every year at this hotel and are never sorry as it is very clean and quiet.

Room Tip: Pick a room almost anywhere. I would avoid the pool area for a room, though.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMFORTSUITES284, General Manager at Comfort Suites Lake George, responded to this review, July 11, 2014
Thankyou for your review and comments about Comfort Suites of Lake George. We are pleased you enjoyed your stay. We will try improve your experience in the breakfast room. We do offer a full complimentary breakfast with real eggs. I agree that Suttons and Silo are great places to go out for breakfast too. Have a great rest of summer.
Sincerely,
George
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 7, 2014

The rooms are good size and very clean. We stayed with a group the hotel was great about trying to keep us all close. They are very strict when it come to the kids around the hotel. The pool area is also very nice and clean.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMFORTSUITES284, General Manager at Comfort Suites Lake George, responded to this review, July 9, 2014
Thankyou for your survey and comments. The Comfort Suites of Lake George values your input. We try and offer a great hotel with great ammenities and offer a safe environment for all.
We hope to have you back with us in the future when visiting the Lake George area.
Sincerely,
George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed July 5, 2014

If you make a reservation, check in, and stay here for your vacation and have no problems or issues that need to be addressed, then it's a fine place to be. Let me start with the good. The room is spacious and clean with microwave and refrigerator. It has a nice indoor pool with slide. There's free wifi and continental breakfast provided. It's also a short distance into town.

With that being said, I would never stay here again. Why? Because they have some really dishonest practices here. I had booked a king suite 4 months ago online at the rate of about 199 without realizing the max occupancy was 3 people. We had two adults and a one year old and three year old. Ok yes that's entirely my fault that I had booked the wrong room. Here's how they handled my situation when I tried to check in. They checked to see if there was a 2 queen suite available. Yes, there was, but only if I pay $40 extra a night. I was told that the price increase is for the room differential. LIE 1. I got annoyed knowing that most hotels, including this one, do not charge extra for 2 queen beds vs 1 king. I told him I'm not paying that much, then price came down to 30 then 25 then 20. The other option they told me was to cancel through expedia because according to them I had booked through expedia. Expedia had my money not them, they told me. LIE 2. I showed them my invoice and no where stated expedia, and later I called expedia, and of course they had no record of my reservation. I've been booking directly online at the hotel websites for years, and can't even remember the last time I used Expedia. When I told him that I didn't use expedia, I was ignored. Anyway I sucked it up and paid up because I had driven 5 hours to vacation here. When I went into the room I checked online to see that the current rate was 229 for my room if I booked the same day. So basically, he initially was trying to get me to pay $10 extra from the rate that was stated online. And also as I had suspected, the 2 queen and 1 king were exactly the same price. Most other hotels would've just let me switch into the 2 queen room without charging extra since it was available and the same rate category.

Like I said before, I would've had completely different experience if I had booked a different room 4 months ago, but often times a business is only put to test when issues or problems occur. How they handle it really reflects on their business practices. Just be aware if you end up having any sort of issues here; they'll make you pay as much as they can even if it means lying. Just check out the other bad reviews; many had the same experience as I did, although I paid pretty much the full price not discounted rate right from the beginning.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMFORTSUITES284, General Manager at Comfort Suites Lake George, responded to this review, July 7, 2014
I want to thank you for your review. Please be advised that guest did book through Expedia and paid expedia directly. The reservation was reserved for 3 persons and for a king suite. Guest showed up with 4 persons. Front Desk Agent moved guest to the appropriate suite with a room with 2 queen beds and sofa couch. There was no additional charge to guest.
Sincerely,
George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 4, 2014

This is the most friendly, clean and convenient Hotel in The Lake George region. My family and I have stayed at this wonderful place on multiple occasions and are always treated like royalty. Simply the best.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMFORTSUITES284, General Manager at Comfort Suites Lake George, responded to this review, July 7, 2014
Thankyou for sharing your experience. We strive for great customers service and are glad we were able to provide you with a great stay at the Comfort Suites of Lake George.
Sincerely,
George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

My wife and I spent an enjoyable three nights at the Lake George Comfort Suites in the beautiful Adirondack Mountains. It was our base for boat cruises on Lake George and Raquette Lake and a trip up Prospect Mountain. I would whole heartedly recommend this motel for cleanliness, comfort and location. We have stayed in some very nice places over the past fifty years. This one ranks near the top. The owners personally manage the motel and they know what they are doing. The complimentary breakfast is good and the dining area is clean. The beds are great.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMFORTSUITES284, General Manager at Comfort Suites Lake George, responded to this review, July 7, 2014
Larry,
Thankyou for your review of the Comfort Suites of Lake George. We try and maintain the property and offer great customer service. Glad we were able to accomplish this for you. Look forward to having you with us again.
Sincerely,
George
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Lake George

Address: 1533 State Route 9, Lake George, NY 12845
Phone Number:
Location: United States > New York > Lake George
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lake George
#4 Business Hotel in Lake George
#5 Family Hotel in Lake George
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Lake George 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Comfort Suites Lake George Hotel Lake George
Lake George Comfort Suites

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